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WELCOME OFFICE SUPERVISOR

Location

Norway, Tromsø

Location

Norway, Tromsø

Apply by

2023-12-08

Clarion Hotel er mer enn bare et hotell. Vi gjør mer ut av hver detalj, og skaper møteplasser som øker livskvaliteten til våre gjester og kollegaer. Sammen med oss, vil du alltid være der det skjer, midt i hjertet av byen eller på flyplassen. Og kjernen i alt; Våre engasjerte og kunnskapsrike medarbeidere, som sørger for at gjestene opplever noe mer enn bare en overnatting.

 

Ved å jobbe i Clarion Hotel kan vi garantere deg:

  1. At du vil omgi deg med de mest kunnskapsrike hotellansatte i Norden
  2. At du blir inkludert i avgjørelser som angår din avdeling
  3. At nettopp din mening betyr noe
  4. At du vil oppleve genuin glede og omsorg fra dine kollegaer og ledere
  5. At du får den utviklingen du trenger for å blomstre profesjonelt og personlig
  6. At du vil få muligheten til å jobbe i hele Norden - hvis du selv vil
  7. At du vil få jobbe i et trygt arbeidsmiljø som er i kontinuerlig utvikling og endring

 

Våre mål er skyhøye, og du kommer til å møtes av et team fullt av talenter og personligheter som hver dag tar de ekstra stegene for å levere gjesteopplevelser utenom det vanlige. Vår ambisjon er å ha de mest engasjerte og kompetente medarbeiderne i bransjen. Er du en av dem? 

 

Nå søker vi en ivrig og ambisiøs Welcome Office Supervisor som skal være med på å drive servicen i hotellet respsjon til nye høyder. Du kommer, sammen med dine kollegaer, til å utvikle avdelingen videre, og du rapporterer til Welcome Office Manager.

 

Som Welcome Office Supervisor har du ansvaret for å skape unike gjesteopplevelser for restaurantens besøkende, samt lede teamet i å gi uforglemmelig service. Du har et brennende engasjement for mennesker, smittende positiv energi, er initiativrik, kreativ og en ekte problemløser. Du har gode samarbeidsevner, er åpen og tar fullt eierskap for gjestenes totale hotellopplevelse, og ikke bare ditt eget arbeidsområde, hver dag.

 

Stillingen innebærer jobb både kveld og helger- Akkurat som det normalt sett er når man jobber på hotell. Vil du bli en del av vår fremtid i Clarion Hotel? Liker du å bli utfordret og å utfordre? Ja, da er du kanskje den vi søker. Noe nattarbeid kan også forekomme.

 

I stillingen inngår blant annet følgende arbeidsoppgaver:

 

  • Operativt arbeid der det forventes å være i drift mesteparten av din arbeidsdag. Du skal være kapabel og villig til å utføre de samme oppgavene som resten av Welcome Office-teamet. 
  • Å skape en uforglemmelig helhetsopplevelse for hotellets gjester.
  • Lede og fordele arbeidet, samt lage vaktlister i samarbeid med nærmeste leder.
  • Være ansvarlig stedfortreder når Welcome Office Manager ikke er til stede.
  • Tradisjonelt resepsjonsarbeide som å sjekke gjester inn og ut, svare på telefoner og epost, ta i mot bestillinger, forberede ankomstliste, følge gjeldende sjekkliste, fakturere mm.
  • Jobbe for økt lønnsomhet, god kvalitet og for å nå avdelingens mål innenfor mersalg, gjestetilfredshet, medarbeiderengasjement og effektivitet.
  • Skape rutiner for avdelingen, kvalitetssikre disse, og sørge for at de etterleves. 
  • Kontinuerlig følge opp gjestetilfredsheten, og agere når det er nødvendig. 
  • Ved ansettelse blir en fullstendig stillingsbeskrivelse presentert, samt en oversikt over mandat og forventninger 

 

Rekrutteringen skjer løpende og stillingen kan besettes innen søknadsfristen går ut. 

 

About Clarion Hotel: Clarion Hotel® is not just a hotel chain; it's an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality!

Clarion Hotel® is part of Strawberry.

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What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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