Reservations Coordinator @ Villa Copenhagen

Want to be a part of a fantastic adventure? 

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are now looking for a Reservations Coordinator to join our reservation team. 

Skills & Qualifications Needed:

• Previous Experience: Proven experience in a reservations or customer service role..
• Excellent Communication: Strong verbal and written communication skills to interact effectively with guests and colleagues.
• Attention to Detail: Ability to maintain accuracy while handling reservations, itinerary- and guest details.
• Organizational Skills: Ability to manage multiple reservations and inquiries efficiently.
• Problem-Solving: Strong problem-solving abilities to address guest concerns and find suitable solutions.
• Team Collaboration: A team-oriented mindset with the ability to work closely with other departments to ensure seamless guest experiences.
• Adaptability: Flexibility to handle varying guest demands and changing situations effectively.

You identify with the following

You thrive in a high pressure and dynamic environment  ensuring a consistently high level of productivity and operational standards paying particular attention to details. You are a true team player, approachable and have a can-do attitude. You are a Cosmopolitan spirit with a genuine love for Copenhagen and Mother Earth. 

Key Responsibilities:

• Manage Reservations: Handle all incoming reservations via phone, email, and online platforms promptly and accurately.
• Coordinate with Departments: Collaborate with housekeeping, front desk, and other departments to ensure accurate room assignments and smooth guest check-ins.
• Maintain Records: Keep detailed and organized records of reservations, guest preferences, and special requests.
• Optimize Room Utilization: Monitor room availability and optimize occupancy levels to maximize revenue.
• Handle Guest Issues: Address guest concerns and complaints effectively, providing solutions to ensure guest satisfaction.
• Upsell and Cross-Sell: Promote additional services and upgrades to enhance guest experiences and increase revenue.
• Support Group Reservation: Coordinate reservations for group bookings, ensuring all requirements are met.

What we can offer (amongst other things)

• Pension
• Health Insurance 
• 4 free hotel night stays per year within the Strawberry chain 
• Our special Villa culture, made up of some of the most passionate people in the business
• A chance to work in one of the most beautiful hotel properties in the Nordics 

Are we the perfect match?

The position is a full-time position, reporting to our Reservations Manager, Giannis Zargianakis. 

If you see yourself in the above description, then please don’t hesitate in uploading your CV and motivational letter already today and no later than the 16th of October 2024.  Interviews will be held throughout the application period. Starting date as soon as possible. 

For questions, please contact Giannis Zargianakis at ioannis.zargianakis@villacph.com. (no applications) 

Interviews will be held throughout the application period. 

We hire attitude ….and train skills