Head Waiter

Join Our Food and Beverage Team as a Head Waiter!

We are looking for a passionate and experienced Head Waiter to work with both the Restaurant Nòr and Banquet team at Clarion Hotel Helsinki Airport. If you have a flair for hospitality, excellent leadership skills, and a desire to create memorable dining experiences, we want to hear from you!

Key Responsibilities:

• Create together with the department's employees an unforgettable overall experience for the Restaurant and Banquet  guests.
• Lead and distribute the work and scheduling within the department in consultation with the immediate manager.
• Train, mentor, and motivate the staff to deliver exceptional customer service
• Oversee and lead the day-to-day operations of the restaurant floor, ensuring smooth service
• Manage reservations, table assignments, and special guest requests
• Collaborate with the kitchen team to ensure seamless communication and timely delivery of orders
• Assist in handling customer inquiries, complaints, and feedback in a professional manner
• Maintain the highest standards of service and customer experience
• Constantly work for increased profitability and quality and to reach set goals for the department, as well as being a role model in driving additional sales
• Develop routines for the department together with the immediate manager
• Ensure adherence to health and safety standards

What We’re Looking For:

• Proven experience in a similar leadership role in hospitality
• Excellent communication and interpersonal skills
• Ability to manage and inspire a team in a fast-paced environment
• Strong organizational skills and attention to detail
• A passion for delivering high-quality customer service
• Flexibility to work in shifts, including evenings, weekends, and holidays
• Fluency in English is required, and Finnish language skills are a plus

What We Offer:

• Full-time permanent position
• Competitive salary based on experience
• A dynamic and supportive work environment
• Opportunities for professional growth and development
• Benefits and employee discounts on Strawberry services and amenities

If you are an energetic, service-oriented leader who thrives in a vibrant restaurant environment, we’d love to meet you!

Apply today and be part of our Clarion family! We start the interviews already during the application period. 

About Clarion Hotel Helsinki Airport: In June 2024, we proudly opened the doors to two extraordinary hotels located side by side at the Helsinki-Vantaa Airport, with direct indoor access to the terminal and train station. This hotel complex is the largest in Finland: Clarion Hotel Helsinki Airport boasts 505 rooms, extensive meeting facilities, a rooftop restaurant, and a spa, while Comfort Hotel Helsinki Airport offers 211 rooms. Our congress center can accommodate events ranging from intimate meetings to gatherings of up to 1000 participants, with meeting spaces from the top floor view to the welcoming and spacious basement level.