Location
Finland, Helsinki
Hotel Kämp has, since 1887, offered European grandeur, luxury, and sophistication in the heart of Helsinki. We are a unique luxury hotel with an unparalleled history as the stage for significant events in Finnish culture and business. As a proud member of the international Leading Hotels of the World and the Strawberry group, we are committed to world-class service and continuous evolution.
We are currently seeking a professional and visionary Hotel Manager (Operations Manager) to join our strong team in a permanent position.
This is a role for a leader who thrives in the dynamic heart of hotel operations. You are a truly hands-on leader who inspires and coaches an organization of approximately 40 professionals (Front Office, Concierge Services, Housekeeping & Facility) through your own example.
At the same time, the position requires a strong strategic vision. You will be responsible for the direction of Hotel Kämp’s brand and operational excellence, ensuring we consistently exceed the expectations of our most discerning guests.
Key Responsibilities:
Operational Excellence: Accountable for daily operations and the seamless execution of luxury standards.
Financial Performance & KPIs: A deep understanding of driving profitability in a hotel environment. You lead through data (GOP, NPS, eNPS) and key performance indicators to achieve financial targets.
Stakeholder Collaboration: Work closely with Strawberry’s centralized functions, such as the Commercial Team and Finance, to optimize the hotel’s commercial performance.
Brand Stewardship: Develop the guest journey with a strategic mindset, ensuring Hotel Kämp remains the market leader in luxury hospitality.
Proven Track Record: At least 5 years of demanding leadership experience in a luxury & lifestyle hotel environment with a focus on results.
Education: A Bachelor’s degree in Hospitality, Business Administration, or a related field.
Financial Acumen: The ability to analyze financial metrics and translate them into effective operational actions.
Language Skills: Professional fluency in Finnish and English is essential; Swedish is considered a significant advantage within our Nordic group.
Leadership Style: You are resilient under pressure, an excellent communicator, and a natural driver of change.
An unparalleled opportunity to lead the rooms division of a legendary and globally recognized brand. You will play a central role in the Hotel’s executive team, making strategic decisions that directly impact the hotel's success and future legacy.
Strawberry Benefits: Comprehensive and versatile staff benefits across the entire Strawberry network in the Nordics.
Please apply immediately. The position will be filled as soon as a suitable candidate is found.
Inquiries: For further information regarding the position, please contact General Manager Tuomas Liewendahl.
Phone time: Friday 17th at 15.30-16.30 or Tuesday 21st at 11.00-12.00 o’clock
Phone number: +358 50 5626614
How to Apply: Please send your application, CV, and salary expectation via link by April 26th at the latest.
Hotel Kämp is like a celebrity of the Finnish hotel business, the one everyone knows and whose fame and success are both envied and admired. Kämp is a hotel for cosmopolitan, quality-conscious, fashionable, cultivated, demanding customers. Staying here has nothing to do with age or occupation: it is all about lifestyle – at Hotel Kämp, the customer always expects to receive the very best.
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As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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