Vastaanottovirkailija | Welcome Office Agent
Experience Better! Join Our Welcome Office Team at Clarion Hotel Helsinki!
At Clarion Hotel Helsinki, we are not just offering rooms; we are crafting unforgettable urban experiences. We offer great hospitality with urban sophistication, uncompromising standards and an atmosphere that is both vibrant and welcoming. We are looking for two Welcome Office Agents who know that every unforgettable stay begins with a great first impression and carries through every interaction.
Be the Heartbeat of our Guest Experience!
As a vital part of our Welcome Office team, you will not just be at the reception – you will be in the very heartbeat of our guest journey! We are looking for individuals who are full of energy and hold a genuine passion for making each guest feel not just valued, but truly inspired by their time with us. Help us to create better experiences!
What you will be doing:
- Daily front office operations, ensuring every experience is smooth, from bookings and payments to handling guest inquiries
- Embody Clarion’s promise of style, quality, and energy in every interaction, consistently delivering high-quality, personalized service
- Collaborate with colleagues across departments to create a seamless, elevated guest experience
This is a permanent position, offering either 30h / 3weeks or 60h / 3weeks, with a start date tailored to your availability. Be ready to embrace varied shifts, including the vibrant buzz of evenings, weekends and sometimes nights – it is all part of the dynamic hotel rhythm!
Is this you?
- You are passionate about delivering wonderful guest experiences that are genuine, warm and unforgettable
- You are adaptable and thrive in dynamic, fast-paced environments
- You have an eye for detail and know how to elevate the everyday into a better experience
- Experience in hospitality or customer service is a MUST
- Finnish residency and work permit are a MUST
- Finnish language skills are a huge bonus
- Knowledge of MEWS PMS is a bonus
- You never miss an opportunity to drive upsell and maximize enrollments
Why join Clarion & Strawberry?
At Clarion, you are part of a brand that combines the best of urban style and premium quality and that commitment extends to our team. Here is what you will enjoy:
- A fast-paced, inspiring work environment where your contributions are valued
- Clarion Hotel Helsinki is the brand flagship hotel in Finland - if you want to play Champions League, then this could be your place
- Opportunities to grow and develop within the dynamic Strawberry group
- You are welcome to be the best version of yourself every day
- Staff discounts and friends & family rates across our 230+ hotels
- Four complimentary hotel nights each year
- Discount on food and beverages at our restaurants and bars
- Exclusive deals on experiences, travel, shopping, and more
- Epassi employee benefit
About Strawberry
Strawberry is not just any company in the hotel industry - we are a rebel, with a warm beating heart. Strawberry is a portal to a world of more than 230 hotels, 120 restaurants and 20 spas, where we create thousands of experiences every day. Strawberry is built on our core values: energy, courage and enthusiasm. Our team of 20,000 skillful individuals from more than 166 countries is what makes us grow.
Ready to make an impact?
If this sounds like you, do not wait - apply today to join our team and help shape premium guest experiences with Clarion. We’re reviewing applications continuously, so positions may be filled before the deadline.
About Clarion Hotel: Clarion Hotel® is not just a hotel chain; it's an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality!
Clarion Hotel® is part of Strawberry.
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Choose your fields of interest
What’s in it for you?
As part of of Strawberry, you will get the best employee benefits of the industry.
A culture to cherish
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
A culture to cherish
Job security for peace of mind
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
Job security for peace of mind
Room to grow
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
Room to grow
Explore more
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Explore more
Open mind, open hearts
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Open mind, open hearts
All over the Nordics & Baltics
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.