Night Audit Welcome Office Agent - Clarion Hotel the Pier
Make every stay a masterpiece
At Clarion Hotel The Pier, we are expanding our team and looking for a driven, passionate individual to create extraordinary experiences for our guests. As our Night Audit Receptionist, you are at the heart of operations and play a crucial role in creating a unique, unforgettable stay for everyone walking through our doors.
The reception is where our guests get their first impression and where they turn for assistance. That is why we believe you have a natural ability to make every guest feel seen, paired with a positive, problem-solving mindset and infectious energy. You are comfortable taking initiative and you enjoy keeping things under control. Previous experience in a similar role is a strong plus but not a requirement.
You will join a talented, vibrant team of personalities who go the extra mile every single day to deliver guest experiences far beyond the ordinary. Our ambition is to have the most passionate and engaged team in the industry—are you one of us?
What does the role of Night Receptionist entail?
- Daily front office operations, such as checking guests in and out, answering the phone, taking reservations, managing reservations and various administrative tasks. You ensure that every experience is smooth, from bookings and payments to handling guest inquiries
Maintaining a high level of service to ensure guests always receive a professional welcome
Assisting with various questions and requests before, during, and after the guests' stay
Allocating hotel rooms and preparing arrival lists for upcoming days
Actively working with upselling and ensuring department goals are met
Staying updated and confident in the hotel's fire and safety procedures
Collaborate with colleagues across departments to create a seamless, elevated guest experience
- This is a night position working 7 days on / 7 days off
Who are you?
- You embody Clarion’s promise of style, quality, and energy in every interaction, consistently delivering high-quality, personalized service
You have good computer skills
Strong written and spoken skills in English and preferably also Swedish
Service is your DNA
We offer you:
Being part of one of the best teams in Gothenburg
Great colleagues in the Nordic region's most exciting and expansive hotel chain
Opportunities for training and further development within Strawberry
Hotel stay discounts and food and beverage discounts for you and your friends
Be part of a skilled, highly service-minded team where we look out for one another at one of Gothenburg's premier hotels
This is a full time (84%) position with a start date to be agreed upon. The position is temporary until January 2027 with the possibility to become a permanent position.
Is This You?
- You’re passionate about delivering premium guest experiences that are polished, warm, and unforgettable
- You’re adaptable, independent and thrive in dynamic, fast-paced environments
- You have an eye for detail and know how to elevate the everyday into something extraordinary
- Experience in hospitality or customer service is a bonus, but your attitude and commitment to service excellence are what matter most
Why join Clarion & Strawberry?
At Clarion, you’re part of a brand that combines the best of urban style and premium quality, and that commitment extends to our team. Here’s what you’ll enjoy:
- A fast-paced, inspiring work environment where your contributions are valued
- Opportunities to grow and develop within the dynamic Strawberry group
- Staff discounts and friends & family rates across our 200+ hotels
- Four complimentary hotel nights each year
- A 25% discount on food and beverages at our restaurants and bars
- Exclusive deals on experiences, travel, shopping, and more
About Strawberry
Strawberry is not just any company in the hotel industry - we're a rebel, with a warm beating heart. Strawberry is a portal to a world of more than 240 hotels, 120 restaurants and 20 spas, where we create thousands of experiences every day. Strawberry is built on our core values: energy, courage and enthusiasm. Our team of 20,000 skillful individuals from more than 166 countries is what makes us grow.
Ready to make an impact?
If this sounds like you, don’t wait - apply today to join our team and help shape premium guest experiences with Clarion. We’re reviewing applications continuously, so positions may be filled before the deadline.
About Clarion Hotel: Clarion Hotel® is not just a hotel chain; it's an immersive experience that combines Scandinavian hospitality with a touch of premium. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering on personality, passion, and we always strive for perfection. Join us in shaping the future of hospitality!
Clarion Hotel® is part of Strawberry.
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What’s in it for you?
As part of of Strawberry, you will get the best employee benefits of the industry.
A culture to cherish
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
A culture to cherish
Job security for peace of mind
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
Job security for peace of mind
Room to grow
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
Room to grow
Explore more
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Explore more
Open mind, open hearts
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Open mind, open hearts
All over the Nordics & Baltics
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.