Service Owner Electronic Lock
At Strawberry, we're not just a hotel company - we're building a universe of experiences. We're transforming the hospitality landscape through innovation and technology.
Are you an experienced technical specialist passionate about creating a seamless and secure technology experience?
We are seeking a Service Owner Electronic Lock to drive, oversee, and govern the organization's utilization of our electronic lock systems and access control technologies. In this high-responsibility individual contributor role, you will ensure the service is optimized, secure, and aligned with future business needs. You will have full ownership over Strawberry’s electronic locking solutions, acting as the central expert and internal consultant for all access control systems and integrated hardware.
What You'll Do:
Strategic Innovation & Digital Guest Journey:
Align access technology and electronic lock solutions (e.g. mobile keys integration) with our digital guest journey and long-term cloud-first strategy.
Stay on top of hospitality technology trends and market developments to identify new opportunities and recommend continuous service enhancements.
System Lifecycle & Optimization:
Own, lead, and prioritize technical initiatives to replace aging systems based on lifecycle management, inventory, and end-of-life status.
Analyze system usage and drive optimization initiatives to ensure hardware and software deliver maximum efficiency and value to hotel operations.
Vendor Governance & Financial Alignment:
Drive vendor management, contract negotiations, and service level agreement (SLA) monitoring to ensure performance matches contractual commitments.
Align technical initiatives with finance budgets and ensure optimal ROI on technology investments across all hotel properties.
Service Delivery & Operational Support:
Coordinate IT business support to ensure systems meet operational needs and exceed hotel expectations.
Serve as an advisor on major enterprise projects and act as the 3rd line escalation support for key operational systems (e.g., SOS).
Collaboration & Process Governance:
Work closely with hotels, internal technology teams, and external partners to ensure business requirements are clearly understood, implemented, and validated.
Establish and maintain standard processes and training programs for hotel staff and IT support to enable seamless adoption and operation.
Who You Are:
We're looking for an expert individual contributor who can bridge the gap between technology and the business.
Subject Matter Expert: You have the ability to independently govern the organization's electronic lock infrastructure and vendor ecosystem with full ownership and accountability.
Collaborative Communicator: You are skilled at maintaining excellent communication with all colleagues, effectively conveying information both up to management and down throughout the organization.
What You Bring:
Education: Bachelor’s degree in Information Technology, Business Administration, or equivalent professional experience.
Technical Expertise: Deep technical knowledge of electronic lock platforms, mobile access technologies, and integrated hardware solutions.
Vendor management expertise
Advisory Skills: You are comfortable acting as a central expert and internal advisor .
Security Mindset: You are proactive about security, working closely with IT security teams
What We Offer:
Real Impact: Be a part of a dynamic transformation and contribute directly to our success story.
Empowerment: Work in a flat organization with trust, autonomy, and the opportunity to make a real difference.
Growth & Development: Access professional development opportunities to enhance your skills and advance your career.
Fun & Community: Enjoy a vibrant work environment with plenty of social events and team-building activities.
Fantastic Perks: Benefit from great employee discounts, including staff and friends & family rates at our hotels.
Flexible Work: Enjoy the best of both worlds with our hybrid model, with three days of in-person collaboration at our Oslo or Stockholm HQ.
We do not offer remote positions; candidates must be located in or willing to relocate to Oslo or Stockholm.
Vi är Strawberry. Ett växande universum med hundratals hotell, restauranger, spa och upplevelser i hela Norden, Litauen och på Färöarna. Här ryms urbana Comfort Hotel™, varma Quality Hotel™, stilfulla Clarion Hotel®, hemtrevliga Home Hotel och vägnära Stopover – tillsammans med en stor samling unika och fristående hotell. På sina hotellvistelser samlar våra gäster dessutom Spenn – flexibla poäng att använda till nya upplevelser. Bakom allt står tiotusentals människor från hela världen, med energi, mod och entusiasm.
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What’s in it for you?
As part of of Strawberry, you will get the best employee benefits of the industry.
A culture to cherish
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
A culture to cherish
Job security for peace of mind
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
Job security for peace of mind
Room to grow
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
Room to grow
Explore more
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
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Open mind, open hearts
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Open mind, open hearts
All over the Nordics & Baltics
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.