Commercial Initiative Lead - Oslo
This role is a strategic mix of business thinking, planning and customer experience. You take selected commercial initiatives from idea to a defined, decision-ready scope and recommend how they should be delivered. You also lead the delivery. Throughout, you combine commercial understanding with a sense of the customer’s perspective.
You work closely with Product development and other teams across the business.
What you will do
- Lead assigned commercial initiatives from idea to a defined, decision-ready scope, and recommend how they should be delivered, wherever that requires multiple stakeholders, teams and coordination across the business
- Lead assigned initiatives through delivery, together with Product development and other teams
- Lead the discovery phase, for example by understanding business needs, market needs and customer pain points
- Spot commercial opportunities across the customer journey and shape them into clear business ideas, before scoping starts in Product or in other teams
- Create business cases and follow up ROI on the commercial initiatives launched
- Connect departments, so decisions are made from the whole customer journey and not in silos
- Represent CX’s commercial view in cross-functional talks about the digital customer experience
Who you are
- You have worked in areas where both business results and customer experience matter. Your background can be mixed - what counts is that you have experience from both
- You are comfortable with data and customer insights, and use them to explain why an idea matters, for example to stakeholders and to your project group.
- You have built business cases and know how to measure ROI
- You are used to leading strategic initiatives across teams, or you have been part of them and understand what good delivery means.
- You build trust across teams and bring people with you, also in difficult conversations
- You are fluent in English, proficiency in a Scandinavian language is an advantage
Details
You report to the Head of Customer Experience. You work closely with Product development and other teams across the business.
Reports to: Antoaneta Nikolaeva, Head of Customer Experience
Employment: Permanent, full time
Location: Flexible hybrid workplace policy with 3 days in the office based in Stockholm/Solna or Oslo
To reach local candidates in both regions, you might see this role posted in both Sweden and Norway. Rest assured it is the same position, and you only need to apply once to the office location of your choice.
Sounds interesting?
We'd love to hear from you! Interviews will be held on a rolling basis, don’t wait to submit your application!
Vi er Strawberry. Et voksende univers med hundrevis av hoteller, restauranter, spa og opplevelser i hele Norden, Litauen og på Færøyene. Her finner du urbane Comfort Hotel™, varme Quality Hotel™, stilfulle Clarion Hotel®, hyggelige Home Hotel og veinære Stopover – sammen med en stor samling unike og uavhengige hoteller. På hotelloppholdene sine samler gjestene våre dessuten Spenn – fleksible poeng som kan brukes på nye opplevelser. Bak det hele står titusenvis av mennesker fra hele verden, med energi, mot og entusiasme.
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What’s in it for you?
As part of of Strawberry, you will get the best employee benefits of the industry.
A culture to cherish
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
A culture to cherish
Job security for peace of mind
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
Job security for peace of mind
Room to grow
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
Room to grow
Explore more
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
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Open mind, open hearts
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Open mind, open hearts
All over the Nordics & Baltics
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.