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Assistant Guest Relation Manager

Location

Denmark, København

Location

Denmark, København

Apply by

2022-11-01

Want to be a part of a fantastic adventure?

We humbly call this the most exciting hospitality project in Scandinavia. Villa Copenhagen is the new social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are now looking for an amazing Assistant Guest Relation Manager.

 

Personal and professional qualifications:

At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for Copenhagen.  

 

We also look for:

  • Minimum of 2 years of experience in a similar role or industry
  • You speak one of the Scandinavian languages and English
  • Strong written and verbal communication skills
  • Experience of working with online reputation management is an advantage

 

Responsibilities:

As an Assistant Guest Relation Manager you will work closely with our Guest Relation Manager, and be part of all aspects of the guest journey, from booking to departure - from booker to promoter. Answering guest feedback and being the online ambassador is also a big part of your daily life at work. Your love for Copenhagen and curiosity for creating unforgettable guest experiences comes to play when planning and facilitating our guests’ stay. 

In addition you will have the following responsibilities:

  • Being the one point of contact for our VIPs and guests staying in the suites
  • Personal meet and greet with guests
  • Manage day-to-day operations in the Guest Relations department
  • Ensuring guest requests are followed up and followed through
  • Resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Ensuring good and swift communication within the team and between departments 
  • Always up to date on what to do in Copenhagen as well as open restaurants to recommend to guests
  • Making sure all actions are in line with our brand values
  • Following up with guests after departure
  • Being the right hand to and performing tasks handed to you by the Guest Relation Manager

 

In this regard, we are looking for you, with attention to detail, a drive for creating memorable guest experiences and a love for planning. 


Your personality reflects the following:

  • Courage, energy and enthusiasm
  • Young at heart
  • Casual and understated - yet mannered and stylish
  • Individual and natural - yet a team player
  • The environment is your bestie
  • Service minded and alert with “can do” attitude

 

Are we the perfect match?


We are looking for a full time employee, starting consecutively. You will be reporting to Joyce Ausan, Guest Relation Manager and Anine Sørensen, Front of House Manager. Please apply by uploading your application and CV. Upload already today and no later than the 1st of November. Interviews will be held throughout the application period.

 

We hire attitude ….and train skills

What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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