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Head of Experiences

Location

Sweden, Stockholm

Location

Sweden, Stockholm

Apply by

2024-06-18

Buckle up and prepare for the experience of a lifetime when we are now putting all hands on deck to deliver and continue creating a universe of experiences! At Strawberry, we believe in creating a vibrant community of experience seekers who are always on the lookout for more to explore. Our passion lies in delivering unforgettable experiences that not only engage our members but also drive commercial success. We are looking for a dynamic and strategic Head of Experiences to lead this mission, elevate our brand, and create impactful connections.

Your timing is perfect as you’ll be joining us when we’re just about to launch our newly established Loyalty currency and company, LoyaltyCo together with Norwegian Air Shuttle. We are changing the face of loyalty in the Nordics by connecting loyalty programs through a universal loyalty currency, enabling members to access great rewards faster than ever before.

You'll dive into an exciting role where you'll lead a core function, orchestrating the transformation of our experiences. Your days will be filled with strategic planning, innovative thinking, and hands-on execution. Join us at Strawberry and help us create a community where every event is an unforgettable experience! 

What you will be doing:

In this role, you will be the architect of our events and experiences strategy, ensuring it aligns with our overarching business goals. You'll oversee the creation and management of a robust experience/event calendar and corresponding budgets, aiming to deliver memorable experiences that engage our customers, members, hotels, and partners. You will run a cross-functional team dedicated to supporting, marketing, and driving the commercial success of our experience initiatives.

Your responsibilities will also include managing relationships and performance with our contracted experience partners, ensuring Strawberry remains ahead of industry trends and best practices. You will define and execute Strawberry events, fostering a community of experience seekers. Training and managing your team to provide top-tier support in event planning and execution will be key, as will overseeing budgets and the economic impact of departmental activities.

Who we are looking for:

  • Proven experience as an event or partner manager, or a similar role within the experience landscape.
  • A person with a knack for marketing, storytelling, and concept development, knowing what it takes to create and deliver experiences that truly engage our customers and create long-lasting relationships with our members
  • Your leadership skills and experience will be instrumental in rallying a high-performing cross-functional team, inspiring them to push boundaries and set new benchmarks for success.
  • Expertise in managing and tracking budgets, preparing sound business cases, and securing buy-in.
  • Strong experience in stakeholder management and working cross-functionally to deliver results.

To be successful in this role, you should have outstanding organizational and relationship-building skills, with experience across various companies and industries. You excel in being creative to create memorable experiences, maximizing return on investment, and fostering long-term relationships with our members. An analytical and commercially-oriented mindset, coupled with a “can do” attitude, is essential.

You should have strong communication and interpersonal skills, capable of motivating and inspiring a creative, cross-functional, and execution-based team. Your implementation skills must be top-notch, with a keen eye for detail and the ability to adapt to change. A team player at heart, you know how to build, motivate, and engage team members and can effectively translate strategy into actionable tactics.

What we can offer you:

  • A truly unique opportunity to be a part of a success story. In five years, you will proudly say “We did that”. 
  • The chance to craft and amplify the experiences that define Strawberry, creating lasting impressions and driving engagement among our members and partners.
  • A flat organization with trust and autonomy in your work. We are rebels that support innovation without imposing strict corporate rules.
  • The chance to be part of a passionate team with exceptional colleagues and an inclusive culture, that believes every stay should be a story worth telling.
  • Plenty of social events including smaller gatherings with your team and huge get-togethers with the whole Strawberry family! 
  • Great benefits! In addition to our collective agreement, we also offer staff discounts and friends & family rates at our 200+ hotels. 

Details: 

You will lead a fantastic team, be part of the Leadership Team for Loyalty, and report to the VP Loyalty. You will travel frequently between our main offices in Stockholm and Oslo. We offer a hybrid workplace and for this position, your base can be in Oslo or Stockholm. 

Sounds interesting? 

If, after reading this job description, you thought, "Wow, they just described me”, then we would love to hear from you. Interviews will be held on a rolling basis, don’t wait to submit your application! 

We are Strawberry. With over 245 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Clarion Collection® Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 20,000 passionate individuals from more than 120 countries is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.

What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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