Apply now

SOS Service & Support Team Leader

Location

Sweden, Stockholm

Location

Sweden, Stockholm

Apply by

2022-01-28

Vill du arbeta i Norra Europas mest kreativa och expansiva hotellkedja? Är du en person som tycker om utmaningar och strävar efter att vara unik? Strawberry (tidigare Nordic Choice Hotels) har pushat innovation inom hotellmarknaden i åratal. Vi är övertygade om att stor talang kan komma från var som helst. Vi är aldrig genomsnittliga – är du?

Är du en lagspelare som brinner för att peppa och få ditt team att nå sina mål? Vi söker nu team leader till Strawberrys Service & Support-team!

Vi erbjuder:

  • Ett spännande och varierande arbete med ett fantastiskt team inom Nordens mest växande hotellkoncern
  • En arbetsplats där vi förvaltar en bred teknisk plattform där du kan lära dig mycket
  • Stora möjligheter för utveckling, både tekniskt och inom hotell
  • En inspirerande arbetsplats där trivsel är fokus
  • En inspirerande arbetsplats som genomsyras av energi, mod och begeistring (EMB) där god service ligger i fokus
  • Du får vara med i alla faser vid införande, utveckling och förvaltning av Strawberry´s system och tjänster.

Service & Support (SOS) är ett supportteam utöver det vanliga. Hos Nordic Choice Hotels (NCH) ingår du i ett sammansvetsat, dynamiskt support-team där du tar mycket ansvar och arbetar inom flera olika support-roller och projekt. Detta innebär ett tekniskt och varierande arbete i en pulserande miljö där vi jobbar tätt med våra kollegor på hotellen. Vi jobbar mot gemensamma mål och ständig förbättring - laget före jaget fokus.

SOS är SPOC - Single Point of Contact - och skall vara den naturliga och centrala platsen för service- och supportfrågor för alla NCH anställda. 

SOS ingår i avdelningen Technology inom NCH. Vi levererar support till alla våra hotell i  Norge, Sverige, Danmark och Finland samt huvudkontoren.

Vi söker efter:

Team leader med lagkänsla. Som i det dagliga skall se till att vi jobbar på rätt sätt med rätt förutsättningar. En person med kunden och kollegorna i fokus. Vi tror att du brinner för effektivitet och organisering. 

Tjänsten rapporterar till: Head of SOS Service & Support

Arbetsplats: Huvudkontoret i Solna - Stockholm

Arbetsuppgifter:

  • Operativt ledarskap i den dagliga driften.
  • Säkra och planera kompetensutveckling av SOS-medarbetare.
  • Frånvarohantering samt tid och utläggsrapportering.
  • Schemaläggning
  • Kvalitetssäkra support-rutiner och processer
  • Stöttning i drift vid behov.

Kvalifikationer:

  • Språk: Svenska, Engelska
  • God förståelse för tekniska system samt hotel.
  • Erfarenhet inom teknisk support med fokus på incident och service request management.
  • Ledarskapserfarenhet.

Meriterande kvalifikationer

  • Språk: Norska, Danska, Finska
  • ITIL och Lean foundations
  • Erfarenhet av arbete på hotell
  • Relevant högskoleutbildning kopplat till IT och/eller hotell (Universitet, högskola,yrkeshögskola)
  • Systemkunskap inom Citrix, Google Suite, AD

Egenskaper:

Söker en sann lagspelare som samtidigt är självgående. En person som brinner för lagarbete och för att delad glädje är dubbel glädje. Vi vill att du är en motivator som visar vägen och peppar dina kollegor till att utföra sitt bästa. Vi tror du är full av energi samtidigt som du är lugn och ordningsam. 

 

Ansökning:

Skicka både CV och personligt brev.

Vid frågor kring tjänsten är du välkommen att kontakta mig via mail: joel.tjernlund@strawberry.se

 

Med vänliga hälsningar/Kind regards

Joel Tjernlund | SOS | Service & Support Manager

Strawberry

 

We are Strawberry. With over 225 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Clarion Collection® Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 17 000 passionate individuals from more than 120 countries is what makes up our company – diversity is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.

What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

Apply

Ad has been closed and it is no longer possible to apply.

Life at Strawberry

Jasmina, youngest Barception Manager with Strawberry and Realgymnasiet partnership

In an exciting partnership, Strawberry and Realgymnasiet in Sweden celebrate a significant achievement. Jasmina Ben Mohamed, aged 21, has recently become the Barception Manager at Comfort Hotel Solna in Stockholm, making her the youngest person to hold this role at the hotel! : Jasmina started ...
Read more

Embracing diversity - for a better life and future

Here at Strawberry, we understand that for our employees to feel seen and heard, we actually need to listen to what they have to say. For that very reason, we set up an internal Diversity Advisory Board in 2023 to set the ball rolling for strategic decision-making at Strawberry and provide ...
Read more

Farewell to reference calls with digital checks

In order to find the best talent in the industry, we need to work smarter, faster and more digitally! One part of this includes using digital references within our recruitment processes within Strawberry. We believe that the digital reference tool Refensa, raises the quality of our data-driven ...
Read more

How we built a cross-functional tech & product organization

What happens when you invite fifty people into a room and ask them to form four new teams? And with the twist, that everyone can decide themself. Will the gloves come off? Will chaos ensue? Not at Strawberry! It was a pretty magical experience for us, we felt the power of self-organization ...
Read more

We raise our game within Mental Health & Wellbeing

Here at Strawberry, we have always placed great emphasis on the mental health and wellbeing of our employees, and now we are going to raise our game even further! Find out about what we are doing to support Marius, who is returning to work despite his mental health challenges. And what we are ...
Read more

Unlocking the true potential of your data

With data seemingly all around us, it’s easy to find it impossible to know where to start. When the COVID-19 pandemic hit, most organisations underwent a huge digital transformation. Many actually began expediting their product development in the digital space by three to four years. Technology ...
Read more

All over the Nordics & Baltics

Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.

Discover all our locations