Location
Norway, Oslo
Vi trenger deg som har ambisjoner om å utvikle deg som leder og som setter gjesten i høysetet samtidig som du evner å coache og ta vare på dine kollega og skape godt arbeidsmiljø!
Dine oppgaver vil blant annet være:
- Coaching og opplæringsansvar
- Være med å utvikle og sørge for gode rutiner i avdelingen
- Være med å sette mål og strategier for en effektiv og lønnsom drift for resepsjonen
- Påse at gjestene alltid blir ivaretatt gjennom ypperlig service og høyt kompetansenivå
- Bidra med å utvikle kreative service-konsepter for våre gjester
- Operativ leder for hotellet ved en krisesituasjon på ditt skift.
- Ansvarlig for bemanning /personal på skiftet i samarbeid med resepsjonsjef
- Sikre optimalt servicenivå, håndtere gjestetilbakemeldinger .
- Opptre i tråd med konsepter og mål, for å sikre mersalg og oppnå NPS-mål.
- Ansvar for at alle i resepsjonen til enhver tid er oppdatert på de gjeldende regler og rutiner, samt sørge for at alle arbeidsoppgaver på sjekklistene blir korrekt utført.
- Stillingen innebærer turnusarbeid med vakter på dagtid, kveldstid og hver 3.helg.
Hvem ser vi etter?
- Du har hotell- eller serviceerfaring og har evnen til å sette deg raskt inn i nye systemer - - Du har god IT-forståelse
- Du kan forstå og løse komplekse oppgaver effektivt.
- Hver dag er helt ulik en annen og du trives med å ha mange baller i luften på en gang.
- Stillingen krever at du er selvstendig, men også liker å jobbe i et større team.
- Du er strukturert og liker å forholde deg til sjekklister, langsiktig planlegging og rutiner.
- Du har erfaring med og kan vise til gode resultater med å lede andre
- Du behersker både norsk og engelsk godt(muntlig og skriftlig).
Det er også viktig for oss at du kjenner deg igjen i Nordic choice sine verdier.
Home Hotel er mer enn bare et navn – det er et løfte. Vi er overbevist om at god service begynner med ekte omsorg, og vi gjør vårt ytterste for å skape et sted hvor gjestene føler seg velkomne og komfortable. Vi har over 50 hotell i Norden, og vi tilbyr alltid middag, frokost og kaffe/kaker til våre gjester. Bygningene våre har ofte en rik og interessant historie, og vi er stolte av at ingen av hotellene våre er like.
Home Hotel er en del av Strawberry.
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
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Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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