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Serviceambassadør

Location

Denmark, København

Location

Denmark, København

Apply by

2024-02-29

Serviceambassadør Comfort Hotel Copenhagen Airport

Vi søger nyt serviceminded personale til vores team på Comfort Hotel Copenhagen Airport.

Hos os er gæsternes oplevelse af allerhøjeste prioritet, og vi stræber efter at skabe mindeværdige øjeblikke for vores gæster.

Vores dedikerede personale udgør rygraden i denne indsats, og vi leder nu efter en kollega, der deler vores passion for enestående service og gæstepleje.

 

Hvad tilbyder vi dig?

På din nye arbejdsplads mødes hele verden - både hotelgæster, konferencegæster og dine 330 kollegaer, som kommer fra 50 forskellige lande. 

Med andre ord, er vi en mangfoldig flok, som ser en stor værdi i vores forskellighed. 

Som Serviceambassadører kommer du til at være en del af et team med gode kollegaer.
Du bliver en del af et stort hotel med 605 værelser, som giver en hverdag, hvor der er masser at se til. Derudover får du en leder, som er nærværende, lyttende og altid klar på at støtte dig. 

Ikke mindst har vi også medarbejderfordele, som bl.a. inkluderer: Pensionsordning, kantineordning, sundhedsforsikring, fire gratis hotelovernatninger hvert år på de mere end 200 hoteller i Norden, der hører til Strawberry, samt rabatter på alle vores hoteller, barer og restauranter til både dig, din familie og dine venner.

Hvem er vores næste kollega?

Comfort brandet bliver beskrevet gennem følgende karaktertræk:

  • Easygoing
  • Lively
  • To the point
  • Know our shit
  • Confident
  • Extrovert

Du kommunikerer klart og effektivt, og er altid velforberedte med en dyb forståelse for vores arbejdsområde.

Du udstråler selvsikkerhed og professionel autoritet, samtidig med at du er proaktiv og åben i din interaktion med både gæster og kollegaer. Derudover arbejder du aktivt for at bidrage til et godt arbejdsmiljø.

Rolle og ansvarsområder

Som Serviceambassadører på Comfort Hotel Copenhagen Airport vil du have en central rolle i at sikre, at vores gæster oplever den bedst mulige service og arbeide i på tvers av flere avdelinger,  som ett team.
Primær område vil være i barception (bar + reception) og morgenmad.

Dine ansvarsområder vil omfatte:

  • at tage hånd om vores gæster med den højeste servicestandard.
  • ansvar for ind- og udtjekning af gæster.
  • tage ejerskab af situationer og håndtere dem i overensstemmelse med vores procedurer og rutiner.
  • besvare og håndtere e-mails, herunder Barception-e-mails døgnet rundt og Crew/Reservations-e-mails i aftentimerne og om natten samt døgnet rundt i weekenderne.
  • opdateret på crew-bookinger og politikker vedrørende disse.
  • følge checklister og rutiner for at sikre effektiv drift.
  • håndtere og følge op på gæstefeedback.
  • ansvar for salg og påfyldning af Comfort Deli, når bartender ikke er til stede.
  • sørge for, at lobbyen altid ser præsentabel og pæn ud.
  • aktivt arbejde med at fremme salg af værelsestyper og services.
  • betjening af gæster i baren
  • servering af drikkevarer for gæster i baren
  • rydde af bordene, både i morgenmads området og i lobbyen
  • være opdateret på hotellets brand- og sikkerhedsrutiner.

Lidt praktisk info

Vi søger Serviceambassadører på 80% samt afløsere, hvoraf begge stillinger indeholder vagter på forskellige tider af døgnet, og i hverdage og weekender. 

Arbejdsdagen kan være flydende, eksempelvis med arbejde i morgenmadsrestauranten efterfulgt af arbejde i Barception.

I din ansøgning forventes du at skrive, hvorfor du søger denne stilling, samt hvad du har at bidrage med til dit kommende team.

Ansøgningsfristen er den 29/02-24 med forventet start den 01/04-24.
Samtaler afholdes løbende, så vent ikke for længe med at søge.

Har du spørgsmål til stillingen, er du velkommen til at kontakte Front Desk Manager Paulina Eklund på mail: paulina.eklund@strawberry.dk 

Bemærk at ansøgninger kun modtages via vores rekrutteringssystem. 

We’re Comfort Hotel® – a hotel chain that promises to give our guests what they need, and skip the unnecessary. We have great locations, urban design and we’re offering selected services, but the service we give is great. We aim to be Easy on the wallet, have Easy access, be Easy to enjoy and last but definitely not least – be Easy on the planet. 

Comfort Hotel® is part of Strawberry.

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What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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All over the Nordics & Baltics

Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.

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