Concierge - Villa Copenhagen

Want to be a part of a fantastic adventure? 

Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance.

We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.

We are now looking for a Concierge to enter into our Guest Relation Department. 

Skills & qualifications needed

At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth and service is your passion. Last but not least this position deserves someone with a cosmopolitan spirit with a genuine love for Copenhagen, passion for the guest experience and someone with a finger on the pulse of Copenhagen.

We also look for:

• Minimum of 2 years of experience in a similar role or industry
• You speak one of the Scandinavian languages or English
• Good knowledge of the social, cultural and culinary scene of Copenhagen
• Strong written and verbal communication skill

You identify with the following  

• Courage, energy and enthusiasm
• Young at heart
• Casual and understated - yet mannered and stylish
• Individual and natural - yet a team player
• The environment is your bestie
• Service minded and alert with “can do” attitude’

Key Responsibilities

As a Concierge you will work closely with our Guest Relation Department and Front of House, and be part of all aspects of the guest journey, from booking to departure - from booker to promoter. Forging and maintaining relations with restaurants and experience providers in Copenhagen as well as genuinely recommending these to our guests are main responsibilities of this role. Your love for Copenhagen and curiosity for creating unforgettable guest experiences comes to play when planning and facilitating our guests’ stay. 

In addition you will have the following responsibilities:

• Being the one point of contact for our VIPs and guests to create a tailored guest experience during their stay
• Being present and available for guests to enquire about Copenhagen in the lobby
• Ensuring guest requests are followed up and followed through
• Resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
• Ensuring good and swift communication within the team and between departments 
• Always up to date on what to do in Copenhagen as well as what restaurants to recommend to guests
• Making sure all actions are in line with our brand values
• Following up with guests about their experiences - looking for continuous improvement and accuracy in recommendations

What we can offer 

• Pension
• Insurance 
• 4 free hotel night stays per year within the Strawberry chain, as well as other benefits
• Our special Villa culture, made up of some of the most passionate people in the business
• A chance to work in one of the most beautiful hotel properties in the Nordics 

Are we the perfect match?

This is a full-time position, reporting to our Guest Relations Manager Joyce Ausan. The position includes daytime, nighttime & weekend shifts.

Please apply by uploading your application and CV. Upload already today and no later than the 22nd of September 2024. Interviews will be held throughout the application period. Starting date as soon as possible. 

For questions about the positions (no applications), please contact Joyce on joyce.ausan@villacph.com 

We hire attitude ….and train skills