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Customer Analyst - Loyalty

Location

Sweden, Stockholm

Location

Sweden, Stockholm

Apply by

2024-10-24

We are now looking for a Customer Loyalty Analytics expert to join our team at Strawberry! We are seeking someone who can help us enhance the member experience and strengthen both the transactional and emotional loyalty within our club.

Our goal is to ensure that our members always feel valued, and that our loyalty program continuously evolves to meet their needs. To achieve this, we need you – an analyst with a sharp eye for data, insights, and solutions to take our loyalty program to the next level. If you have experience with loyalty programs, customer journeys, and have worked with analytics that drive business value, we would love to talk to you!

What you will be doing:

In this role, you will play a key role in identifying how we can improve the member experience, journey, and lifecycle. You will be part of a team responsible for understanding our customers and their behaviors, making our products and services more relevant to them every day. By gathering and analyzing relevant data, conducting modeling, presenting insights, and recommending actions, you will help the organization deliver the best customer experience, drive business KPIs, and strengthen both transactional and emotional loyalty.

You will work closely with other analysts and specialists, and interact daily with business experts from Loyalty, CRM, Product, and even Business Finance.

Your main responsibilities:

  • Analyze internal and external data to provide answers and drive business actions for our members.
  • Create what-if scenarios and run experiments to test hypotheses about member behavior and value.
  • Analyze partners and evaluate their financial contributions to our organization and loyalty program.
  • Build models to segment customers, predict next actions, and support improved personalization for members.
  • Ensure delivery of data and insights to guide the development roadmap for the Loyalty program and partner portfolio.
  • Promote data awareness within the business and support the organization’s data-driven decision-making goals.
  • Establish best practices to increase the business’s appetite for analytics, improve insights adoption, and promote self-service.
  • Be the data-driven thought leader for loyalty analytics.

Who we think you are:

You have a deep understanding of loyalty programs and solid knowledge of loyalty data and analytics. You bring relevant experience in handling member data, including loyalty partnerships and financial models related to loyalty economics. As an excellent communicator, you can clearly explain data and insights and thrive in a multilingual environment. You also have experience in Product Analytics and Product Management. Additionally, you possess a commercial mindset and can proactively identify business opportunities that support program goals and KPIs.

Your skills and qualifications:

  • Around 4-5 years of experience as a Customer/CRM analyst or in similar roles.
  • Proven experience in assessing different data sets, gathering data from multiple source systems, and activating it.
  • Experience with DW, PBI/Tableau, SQL, BigQuery/Google Cloud, Python, or similar analytics tools.
  • Experience using CRM solutions or similar tools.

We will offer you:

  • The opportunity to influence the creation  of a member journey which impacts end-user value directly
  • Exceptional colleagues and an inclusive, experimentation-based, and innovative culture - we love to share and learn from each other, and test ideas if they work
  • A flat organization with trust and autonomy in your work - we are rebels that support innovation without imposing strict corporate rules
  • Plenty of social events including smaller gatherings with your team and huge get-togethers with the whole Strawberry family
  • Great benefits! In addition to our collective agreement we also offer staff discounts and friends & family rates at our 200+ hotels. 

Sounds interesting? 

If you're ready to embark on this exciting journey with us, we'd love to hear from you! Interviews will be held on a rolling basis, don’t wait to submit your application!



We are Strawberry. With over 245 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Home Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 20,000 passionate individuals from more than 120 countries is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.

What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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