Location
Sweden, Stockholm
We are now looking for a Customer Loyalty Analytics expert to join our team at Strawberry! We are seeking someone who can help us enhance the member experience and strengthen both the transactional and emotional loyalty within our club.
Our goal is to ensure that our members always feel valued, and that our loyalty program continuously evolves to meet their needs. To achieve this, we need you – an analyst with a sharp eye for data, insights, and solutions to take our loyalty program to the next level. If you have experience with loyalty programs, customer journeys, and have worked with analytics that drive business value, we would love to talk to you!
In this role, you will play a key role in identifying how we can improve the member experience, journey, and lifecycle. You will be part of a team responsible for understanding our customers and their behaviors, making our products and services more relevant to them every day. By gathering and analyzing relevant data, conducting modeling, presenting insights, and recommending actions, you will help the organization deliver the best customer experience, drive business KPIs, and strengthen both transactional and emotional loyalty.
You will work closely with other analysts and specialists, and interact daily with business experts from Loyalty, CRM, Product, and even Business Finance.
Your main responsibilities:
You have a deep understanding of loyalty programs and solid knowledge of loyalty data and analytics. You bring relevant experience in handling member data, including loyalty partnerships and financial models related to loyalty economics. As an excellent communicator, you can clearly explain data and insights and thrive in a multilingual environment. You also have experience in Product Analytics and Product Management. Additionally, you possess a commercial mindset and can proactively identify business opportunities that support program goals and KPIs.
Your skills and qualifications:
If you're ready to embark on this exciting journey with us, we'd love to hear from you! Interviews will be held on a rolling basis, don’t wait to submit your application!
We are Strawberry. With over 245 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Clarion Collection® Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 20,000 passionate individuals from more than 166 countries is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
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Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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