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Front Desk Agents

Location

Norway, Bodø

Location

Norway, Bodø

Apply by

2025-05-14

Join Our Team at Wood Hotel Bodø

Situated on Rønvikfjellet, overlooking the stunning Norwegian landscape, Wood Hotel Bodø is a newly opened hotel from 2024 and a unique destination built primarily from sustainable wood. As an Outdoor Resort, the outdoors is one of our most important spaces, offering guests immersive experiences in nature alongside world-class hospitality. With 177 rooms and apartments, a restaurant, bar, café, rooftop wellness retreat, event spaces, and an outdoor adventure hub, we provide an experience where nature and hospitality blend seamlessly.

At Wood Hotel Bodø, we are passionate about creating unforgettable experiences for our guests. Our team embodies warmth, professionalism, and the adventurous spirit of Northern Norway. We are always on the lookout for talented and dedicated individuals who share our commitment to excellence - in this particular case on-callers for our Front of House Team to start as soon as possible

We are looking for passionate and service-oriented individuals to join our growing team. As part of Wood Hotel Bodø, you will play a key role in shaping the guest experience, ensuring high standards of service, and contributing to a positive and dynamic work environment.

 

Key Responsibilities:

  • Handling phone calls and emails
  • Planning guests’ stay and following up with guests before arrival to ensure a seamless experience at check-in and during their stay
  • Welcoming guests and being a host at check-in
  • Ensuring guest requests are followed up and followed through
  • Ensuring payments are made and followed up in a timely manner
  • Actively listen to and resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Ensuring good and swift communication within the team and between departments 
  • Always up to date on Outdoor experiences to reccommend
  • Making sure all actions are in line with our brand values
  • Deliver outstanding hospitality and create memorable guest experiences
  • Maintain high standards of service and professionalism
  • Embrace and promote sustainability as a core value of our hotel
  • Take initiative and contribute ideas to enhance the guest experience

What We Look For:

  • Previous experience in the hospitality industry is an advantage but not a requirement.
  • A passion for service, hospitality, and guest satisfaction.
  • You either speak one of the Scandinavian languages or English.
  • Strong communication skills.
  • Ability to work efficiently under pressure while maintaining a positive attitude.

Why Join Us?

  • Work in a breathtaking natural setting with a team of dedicated professionals.
  • Be part of an innovative and sustainable hotel concept.
  • Opportunities for growth and career development.
  • A welcoming and inclusive workplace where your contributions matter.

 

The positions are on-call positions, reporting to the Front of House Manager. 

If you see yourself in the above description, then please don’t hesitate in uploading your CV and motivational letter already today and no later than the 14th of May 2025. 

For questions, please contact the Front of House Manager at ida-marie.blindheim@woodbodo.com (no applications) 

Interviews will be held throughout the application period.

What’s in it for you?

As part of of Strawberry, you will get the best employee benefits of the industry.

A culture to cherish

A culture to cherish

Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!

A culture to cherish

Job security for peace of mind

Job security for peace of mind

When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.

Job security for peace of mind

Room to grow

Room to grow

With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!

Room to grow

Explore more

Explore more

We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more. 

*If you are employed on a contract for at least 20% of full-time working hours.

Explore more

Open mind, open hearts

Open mind, open hearts

Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.

Open mind, open hearts

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