Location
Norway, Oslo
We are looking for a People Performance Manager to join the Clarion and Quality Hotel division within Strawberry in Norway!
If you love people, energy, and creating unforgettable guest experiences, this is your role.
About the Role:
As People Performance Manager, you will play a pivotal role in elevating the employee experience across our hotel brands; Clarion and Quality. Your mission is to support and empower our leaders and teams to deliver consistent, high quality guest experiences, all through engaged people, a vibrant culture, and effective leadership.
You will work closely with the VP Operations and General Managers to contribute to business goals and drive our people focused initiatives. In this role you will report to the Director of People Performance full service division, and you are located in Oslo.
What You'll Do:
Service & Culture: Lead with a people first mindset to develop a thriving culture and continuously elevate service delivery.
Leadership Support: Act as an advisor to GMs and leadership teams, coaching them in team development, talent planning, and performance.
Facilitate trainings/workshop session: Conduct leadership training & deliver brand-specific training to reinforce service standards and company culture
Recruitment: Support hotel teams with their recruitment strategies
Engagement & Employer Branding: Design and implement employee engagement activities, tracking employee satisfaction (eNPS) to enhance retention and wellbeing.
Analytics & Follow-up: Track and analyze key HR metrics (e.g.,NPS/guest satisfaction, turnover, sick leave, engagement) to recommend and implement data-driven improvements and ensure consistency in HR processes.
Who You Are:
You have 5+ years of experience in a people or HR role, ideally within hospitality, service, or retail.
Experience as a leader in a hotel setting is a strong advantage.
You possess proven experience in supporting leaders, driving engagement, and enhancing service culture.
You are used to facilitating workshops and leadership trainings.
You have strong analytical skills, connecting people data to business outcomes.
You demonstrate excellent communication, coaching, and interpersonal skills.
You hold a degree in Human Resources, Hospitality Management, or a related field.
You are fluent in Norwegian and English.
Are you our next People Performance Manager? Apply latest on the 11th of December and become part of the team building the most engaging hotel experiences of the future! If you have questions contact Director of People Performance, Tina Tropp Jerresand, +46707758568.
We are Strawberry. With over 245 hotels, 120 restaurants, 20 spas and more, we create thousands of experiences every day. With urban Comfort Hotel®, warm Quality Hotel™, stylish Clarion Hotel® and cosy Home Hotel and more than 40 unique independent hotels, our guests can pick and choose. Our team of 20,000 passionate individuals from more than 120 countries is what makes us grow! Strawberry is built on our core values: energy, courage and enthusiasm.
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
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Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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