Location
Denmark, København
Want to be a part of a fantastic adventure?
Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an
inspiring, playful and authentic ambiance.
We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa
Copenhagen as well as guide us towards our vision of being the best hotel FOR the world.
We are now looking for a Guest Relations Agent.
Skills & qualifications needed
● Proven experience in guest relations, or customer experience field.
● Exceptional verbal and written communication skills.
● Strong attention to detail and organizational abilities.
● A proactive problem-solver with a guest-first mindset.
● Team player with a collaborative spirit and adaptability.
● Passionate about hospitality and creating memorable guest experiences.
● Flexibility to work both morning / evening and weekends.
You identify with the following
You thrive in a high pressure and dynamic environment ensuring a consistently high level of productivity
and operational standards paying particular attention to details. You are a true team player,
approachable and have a can-do attitude. You are a Cosmopolitan spirit with a genuine love for
Copenhagen and Mother Earth.
Responsibilities
● Contribute to all stages of the guest journey, from pre-arrival to post-departure.
● Be the primary point of contact for VIP guests and suite guests, delivering personalized experiences.
● Review VIP arrival lists and prepare amenities and preferences accordingly.
● Respond to guest feedback promptly and professionally, both online and offline.
● Resolve guest complaints with empathy and efficiency, ensuring satisfaction.
● Follow up with guests after departure to gather feedback and foster loyalty.
● Maintain stock levels of VIP amenities, gifts, and suite wines.
What we can offer (amongst other things)
● Pension
● Insurance
● 4 free hotel night stays per year within the Strawberry chain
● The opportunity to grow and develop in an inspiring environment
● A workplace that is environmentally conscious and focused on social responsibilities (WeCare)
● A job in an organization, where People, Planet and Profit goes hand in hand - and where we report on
the triple bottom line
● Professional and thorough training & development from start and on going
● Together with a team of dedicated and passionate people, you have the chance to put your very
personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred
place to work. We come from very different backgrounds and we love how that diversity positively
influences our work
Are we the perfect match?
The position is a full-time position, reporting to the Head of Guest Experience & Reservations - Ioannis
Zargianakis.
If you see yourself in the above description, then please don’t hesitate in uploading your CV and motivational
letter already today and no later than the 28th of January 2026.
For questions, please contact the Head of Guest Experience & Reservations at
ioannis.zargianakis@villacph.com (no applications)
Interviews will be held throughout the application period.
We hire attitude ....and train skills
As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
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Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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