Location
Sweden, Stockholm
It’s a house for cosmopolitan minds, where art, culture and contemporary luxury meet in the heart of Stockholm.
Now, we’re looking for a Guest Relations Ambassador who lives for exceptional service, personal connections and unforgettable first and last impressions. Someone who understands that true luxury is not about formality, but about attention, intuition and presence.
You’ll be a key part of our Front Office team, setting the tone for the At Six experience and ensuring every guest feels seen, welcomed and taken care of — from arrival to departure, and everything in between.
About us
Part of Petter Stordalen’s Nordic Hotels & Resorts, At Six is a contemporary art and design hotel with 343 rooms and suites, including our Masterpiece Suite and 32 longstay apartments. In the house, you’ll also find Dining Room, Blanche & Hierta, At Six Cocktail Bar, a gym, wellness facilities and 3000 m² of flexible meeting and event space.
Since opening in 2017, At Six has been redefining luxury in a contemporary context. Today, we are one of Scandinavia’s leading choices for high-end travelers thanks to our people, our standards, and our ambition to always deliver more than expected.
The role
As Guest Relations Ambassador, you are at the heart of the guest experience. You are the main point of contact for our guests, ensuring personalised service, smooth operations and memorable moments throughout their stay.
This is a hands-on, guest-facing role for someone who thrives in a fast-paced environment, enjoys problem-solving and takes pride in delivering service on an international level. You’ll work closely with Front Office, Reservations and other hotel departments to ensure seamless communication, swift solutions and consistently high guest satisfaction.
Your mission?
To elevate every stay, and to help make At Six the benchmark for service in Stockholm and beyond.
Key responsibilities
Guest Experience & Relations: Welcome guests, manage requests, handle feedback and ensure a warm, personalised experience throughout the stay.
Service Excellence: Actively resolve challenges, anticipate guest needs and deliver the At Six wow factor, even in demanding situations.
Coordination & Communication: Serve as the link between guests and hotel departments, ensuring smooth collaboration and flawless execution.
Front Office Operations: Support daily Front Office activities, including check-in, check-out and guest follow-ups.
Quality & Loyalty: Build strong guest relationships that drive satisfaction, repeat visits and positive reviews.
Who you are
You have a genuine passion for hospitality and understand that luxury lives in the details. You are confident, calm under pressure and enjoy being the person guests turn to when they need something, or when they don’t even know they need it yet.
You bring:
At least 2 years of experience within Front Office or Reservations
Experience working in the luxury or premium hospitality segment
Strong knowledge of a PMS system (Opera, Fidelio, Mews or similar)
Fluency in Swedish and English
A flexible mindset and availability to work varied shifts, including weekends and holidays
A positive attitude, strong social skills and a true team spirit
A proactive, solution-oriented approach you enjoy challenges and take initiative
A valid driver’s license is an advantage
Ready to join At Six?
If you thrive in a dynamic, international environment and are motivated by creating memorable guest experiences, we would love to meet you. At Six offers a supportive and inspiring workplace in the heart of Stockholm, where high standards meet warmth, collaboration and long-term growth.
Four complimentary hotel nights per year at any Strawberry hotel
Employee and Friends & Family room rates
Discounts on hotel stays, food and beverages across the group
A vibrant workplace with opportunities to grow — professionally and personally
Interviews are held on an ongoing basis and the position may be filled before the final application date.
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As part of of Strawberry, you will get the best employee benefits of the industry.
Our people always make guests their top priority! Our warm and welcoming atmosphere creates the right setting for you to flourish and work your magic. You will get the freedom you need to perform your tasks and solve problems as they arise in the best way you see fit. A strong team spirit and family-feeling foster a culture of collaboration. And when there’s something to celebrate, we make sure to have some fun! In larger cities, we also regularly host after-work events to allow colleagues to mingle. How do we achieve all this you may wonder? We believe it’s down to the fact that we’re a diverse crowd full of energy, courage and enthusiasm. That’s how we create extraordinary experiences every single day!
When you work with us, we’ll take your whole life situation into consideration. We offer good job security through collective agreements and insurances, as well as paid parental leave, holiday leave, wellness allowance, attractive pension plans and competitive salaries. We’re there for you.
With more than 200 hotels across the Nordics, we offer you endless opportunities for career progression! Would you like to work full-time, part-time, a few hours here and there, or perhaps only a season? We have room for you, no matter where you’re at. We encourage creativity and curiosity, and we make every effort to foster a culture of learning for professional development. Ready to take your next career leap within the company? We applaud you and will help you achieve this! An academic degree isn't the most important thing for us. If you have the right mindset, we can certainly promise you a bright future!
We encourage you to get out and explore all that life has to offer! So, we always give numerous discounts to you and your friends and family at our hotels, bars and restaurants. As part of Strawberry, you get four FREE nights at our hotels each year* To remind you just how important you are, we’ll always do our best to offer you an upgrade! And on top of that, we’ve also partnered with other companies to give you sweet deals on air travel, charter holidays, car rental and lots more.
*If you are employed on a contract for at least 20% of full-time working hours.
Our heart beats for the world around us. To meet global challenges, we support the transition to clean energy, and we recently opened the first zero-energy hotel in the Nordics. We seek to use organic produce and have championed the elimination of unsustainable palm oil. We promote equal rights above all and are proud sponsors of Pride. Regardless of your ethnicity, gender, religious beliefs, disabilities or age - our doors are always open.
Be it a vibrant city, a tranquil island or a charming little town in the mountains, you’ll probably find one of our hotels there.
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