Improvements for our customers with Add Ons

We had a chat with our wonderful Product Manager Vaniah Elmström to hear about her leading role in improving our guests’ customer experience, by giving them the option to select Add Ons to be included in their room bookings. Guests can add products and experiences to their booking prior to arrival to enhance their stay with us.

When was the idea of Add Ons conceived and what is their purpose? 

The idea of offering our guests additional products and services is nothing new. However, by increasing the visibility of a hotel’s offerings, guests are now able to manage their preferred Add Ons themselves. During the pandemic, we actively sought out ways to enhance our guests’ digital experience and the idea of Add Ons really took off. A simple and convenient way for these to be integrated in our hotels’ existing processes and systems was key for this to be a success. Moreover, eBerry focuses on delivering a smooth digital experience for our guests, which is very much in alignment with our vision. 

Who has been involved in this project?

Since we knew that we would not recruit someone to focus on this new product at that time, I brought people together from across the organisation to come up with the solution that we have today. A truly cross-functional team including representatives from both the business and every single tech team was created to analyse, plan, develop and roll out this offering. We had team-level planning meetings every week, and developer stand-ups three times a week to catch and resolve blockers early, and keep everyone informed of our progress. This brought us all closer together as a company, with several of us visiting and testing the solution at one of our Stockholm hotels together. This might sound like a small improvement and implementation, but it’s important to remember that we have 200+ hotels, so we have to calculate what we can offer at each one. And while it’s been challenging, it’s also been lots of fun as well! 

How did you decide which Add Ons were relevant to use?

We drew from several sources to select the initial Add Ons offered. Firstly, we asked our guests which Add Ons they would like to enjoy as part of their stay. This showed that people were interested in having a light meal such as a healthy wrap or a salad if they were checking in late. We also asked the hotels what guests were requesting and purchasing. This included early check-ins, late check-outs, parking spaces, slippers, bathrobes, chocolate, beer and more! Then we spoke to brand managers and food & beverage managers to explore what Add Ons the brand/HQ would like to be associated with. Based on that, we were able to come up with an initial list! We expect to expand this as we roll the offering out to more and more hotels. 

What has been the biggest challenge? And what would you say that you and the team have learned during the process? 

As mentioned above, we have over 200 hotels, each with their own unique selling points, so aligning the Add Ons offered across a brand or country was never going to be easy. Fortunately, our solution is flexible, meaning that whatever basic product the hotels come up with can be offered without additional development work. Moreover, by limiting the number of non-standard Add Ons that a hotel can request, they can focus on what makes them truly unique. The finance department can also get accurate reporting on the sales of the standard Add Ons across the organisation.

This initiative has been inspirational for our teams as we come out of what has been a difficult time for the travel industry. It’s been an opportunity for all of us to pull together and focus on something substantial, and fun, which will greatly benefit the company. Communication between teams has improved and we have collaborated closely in a constructive way that we hope has formed lasting connections.

What has been the outcome at the hotels that took part in the pilot?

To date we have rolled out Add Ons to three pilot hotels in three different countries. They have all been very successful in several ways, and since the launch, almost 2000 guests have booked Add Ons, either in the app or on our website. The small changes to the hotel processes have easily been incorporated, resulting in a smooth and profitable service. This is just the beginning of our journey of course, and fine-tuning and further development is needed to expand the types of Add Ons that we can offer, and to ensure an even better experience for both our guests and hotel colleagues. I look forward to being part of that journey!

Job openings

Below you can find all our current job openings. If you find one that suits you, let us know by applying today!

Clarion Hotel Karlatornet

Frukost & bankettmedarbetare

Food & Beverage
Sweden, Göteborg
Clarion Hotel Wisby

Frukost & lunchvärd/värdinna - Behovsanställning

Food & Beverage
Sweden, Visby
Comfort Hotel Grand Central

Housekeeping Crew EXTRA

Norway, Oslo
Clarion Hotel Oslo Airport

Conference Crew

Meeting & Events
Norway, Oslo
Hotel Lilla Roberts

Pääbaarimestari, kokoaikainen, Hotel Lilla Roberts

Food & Beverage
Finland, Helsinki
Clarion Hotel Grand Östersund

Housekeeping Supervisor

Guest Services & Housekeeping
Sweden, Östersund
Hobo Hotel Oslo

Hobo Oslo søker Housekeeping Nattvakt!

Guest Services & Housekeeping
Norway, Oslo
Quality Hotel The Weaver

Quality Hotel The Weaver söker kockar (extra)

Food & Beverage
Sweden, Göteborg
Clarion Hotel Stockholm

Marketing Coordinator - Clarion Hotel Stockholm (vikariat)

Sales
Sweden, Stockholm
Quality Hotel Ålesund

Restaurant Manager - Quality Hotel Ålesund

Food & Beverage
Norway, Ålesund
At Six

Sous chef Breakfast

Food & Beverage
Sweden, Stockholm
At Six

Sous chef

Food & Beverage
Sweden, Stockholm
At Six

Chef - Hotel At Six

Food & Beverage
Sweden, Stockholm
Tak

IZAKAYA CHEF

Food & Beverage
Sweden, Stockholm
Clarion Hotel Oslo

Cocktail Waiter - Clarion Hotel Oslo

Food & Beverage
Norway, Oslo
Yasuragi

Receptionist & Bokningsagent

Guest Services & Housekeeping
Sweden, Stockholm
Home Hotel Packhuset

Baransvarig- Home Hotel Packhuset

Food & Beverage
Sweden, Kalmar
Home Hotel Tapto

Tapto Home Hotel söker extra personal till vårt housekeeping-team!

Guest Services & Housekeeping
Sweden, Stockholm
Home Hotel Aurora

Housekeeping Medarbeider - Home Hotel Aurora 20% - 100%

Guest Services & Housekeeping
Norway, Tromsø
Skarsnuten Mountain Resort & Spa

Head Chef

Food & Beverage
Norway, Hemsedal
Comfort Hotel Malmö

Barception Crew - Comfort Hotel Malmö

Guest Services & Housekeeping
Sweden, Malmö
Quality Hotel Sveitsi

General Manager - Quality Hotel Sveitsi

Business Support & Hotel Management
Finland, Hyvinkää
Quality Hotel View

Servitris till Quality hotel View

Food & Beverage
Sweden, Malmö
Clarion Hotel Oslo Airport

Driftstekniker

Facility Services
Norway, Oslo
Quality Hotel Ekoxen

Housekeeping Staff - Quality Hotel Ekoxen

Guest Services & Housekeeping
Sweden, Linköping
Home Hotel Tapto

Frukostbiträde med start omgående

Food & Beverage
Sweden, Stockholm
Clarion Hotel & Congress Trondheim

Romstylist - Tilkalling

Guest Services & Housekeeping
Norway, Trondheim
Clarion Hotel Arlanda Airport

Welcome Office Manager till Clarion Hotel Arlanda Airport

Guest Services & Housekeeping
Sweden, Stockholm
Hotel Admiral

Souschef for aye aye

Food & Beverage
Denmark, København
Quality Hotel Match

Diskare - Quality Hotel Match

Food & Beverage
Sweden, Jönköping
Quality Hotel Match

Chef de partie till Brasserie Nòr & Quality Hotel Match

Food & Beverage
Sweden, Jönköping
Quality Hotel Match

Bartender till Brasserie Nòr & Quality Hotel Match

Food & Beverage
Sweden, Jönköping
Quality Hotel View

Konferens Värdinna 75 %

Meeting & Events
Sweden, Malmö
Nordic Light Hotel

À la carte server in Restaurant Lykke

Food & Beverage
Sweden, Stockholm
Skarsnuten Mountain Resort & Spa

Innesalg/Konferansekoordinator

Meeting & Events
Norway, Hemsedal
Headquarter Stockholm - Strawberry

Distribution Platform Owner

Tech
Sweden, Stockholm
Clarion Hotel Stockholm

Welcome Office Supervisor 75% - Clarion Hotel Stockholm

Guest Services & Housekeeping
Sweden, Stockholm
Clarion Hotel Draken

Welcome Office Supervisor, Clarion Hotel Draken

Guest Services & Housekeeping
Sweden, Göteborg
Clarion Hotel Draken

Welcome Office Agent till Clarion Hotel Draken

Guest Services & Housekeeping
Sweden, Göteborg
Quality Hotel Park Södertälje

Receptionist 80%

Guest Services & Housekeeping
Sweden, Södertälje
Clarion Hotel Stockholm

Souschef till Brasseri NÓR Södermalm

Food & Beverage
Sweden, Stockholm
Quality Hotel Prisma

Restaurant Manager - Quality Hotel Prisma

Food & Beverage
Sweden, Skövde
Clarion Hotel

Welcome Office Agent 100% - Clarion Hotel Amaranten

Guest Services & Housekeeping
Sweden, Stockholm
Quality Airport Hotel Stavanger

Front Office, hotellmedarbeider 30%

Guest Services & Housekeeping
Norway, Stavanger
Quality Hotel Expo

Soussjef

Food & Beverage
Norway, Oslo
Home Hotel Post

Extrajobb - Restaurangen Home Hotel Post

Food & Beverage
Sweden, Oskarshamn
Clarion Hotel

-Chef a la Carte - Brasserie NÒR Umeå -

Food & Beverage
Sweden, Umeå
Hernö Gin Hotell

Reservations- & Sales Coordinator till Hernö Gin Hotell

Sales
Sweden, Härnösand
Tak

CHEF DE PARTIE

Food & Beverage
Sweden, Stockholm
Farris Bad

Housekeeping /Renhold

Facility Services
Norway, Larvik
Clarion Hotel Helsinki Airport

Meeting & Event AV -teknikko | Clarion Hotel® Helsinki Airport

Meeting & Events
Finland, Vantaa
Clarion Hotel Helsinki Airport

Marketing Manager - Clarion Hotel® Helsinki Airport and Clarion Hotel® Aviapolis

Business Support & Hotel Management
Finland, Vantaa
Comfort Hotel Union Brygge

Breakfast Supervisor 80 %

Food & Beverage
Norway, Drammen
Copperhill Mountain Lodge

MASSAGE/SPA & HUDTERAPEUTER - Höst & Vintersäsongen 25/26

Spa & Wellness
Sweden, Åre
Strömstad Spa & Resort

Hudterapeut

Spa & Wellness
Sweden, Strömstad
Clarion Hotel Stavanger

Resepjonist - Clarion Hotel Stavanger

Guest Services & Housekeeping
Norway, Stavanger
Home Hotel Wellington

Housekeeping - vikariat 75%

Guest Services & Housekeeping
Sweden, Stockholm
Quality Hotel Grand Kristianstad

Kock - Quality Hotel Grand Kristianstad & The Social Bar & Bistro

Food & Beverage
Sweden, Kristianstad
Quality Hotel Grand Kristianstad

Servis & Bartender till Quality Hotel Grand & The Social Bar & Bistro Kristianstad

Food & Beverage
Sweden, Kristianstad
Yasuragi

Hovmästare - Yasuragi

Food & Beverage
Sweden, Stockholm
Quality Hotel Richard With

Executive Chef - Quality Hotel Richard With

Food & Beverage
Stokmarknes
The Thief

Chef De Partie

Food & Beverage
Norway, Oslo
Headquarter Stockholm - Strawberry

SOS söker modiga personer med erfarenhet från hotellbranschen

Tech
Sweden, Stockholm
Avalon Hotel

Housekeeping Extraanställning

Guest Services & Housekeeping
Sweden, Göteborg
Comfort Hotel Arlanda Airport

General Manager Comfort Hotel Arlanda Airport

Business Support & Hotel Management
Sweden, Stockholm
Clarion Hotel Oslo Airport

Hovmester 100% Clarion Hotel Oslo Airport

Norway, Oslo
Home Hotel Bryggeparken

Servitør - ekstrahjelp

Food & Beverage
Norway, Skien
Home Hotel Bryggeparken

Renholder hotellrom- Ekstrahjelp

Guest Services & Housekeeping
Norway, Skien
Home Hotel Temperance

Restaurang och köksmedarbetare 80% - Home Hotel Temperance

Food & Beverage
Sweden, Malmö
Norefjell Ski & Spa

Husøkonom

Guest Services & Housekeeping
Norway, Norefjell
Copperhill Mountain Lodge

Nattreceptionist Vintersäsongen 2025/26

Guest Services & Housekeeping
Sweden, Åre
Copperhill Mountain Lodge

Hotellreceptionist Vintersäsongen 2025/26

Guest Services & Housekeeping
Sweden, Åre
Comfort Hotel Union Brygge

HOTEL CREW TO BARCEPTION - Ekstra hjelp / Tilkallingsvikar

Guest Services & Housekeeping
Norway, Drammen
Comfort Hotel Union Brygge

Breakfast Crew - Ekstrahjelp - Comfort Hotel Union Brygge

Food & Beverage
Norway, Drammen
Home Hotel Aurora

Waiter Member - Home Hotel Aurora 20%-100%

Food & Beverage
Norway, Tromsø
Home Hotel Tapto

Erfaren restaurangmedarbetare sökes till Home Hotel Tapto (40%tjänst)

Food & Beverage
Sweden, Stockholm
Quality Hotel View

Assisterande Kökschef

Food & Beverage
Sweden, Malmö
Sommerro

Resepsjonist på Sommerro

Guest Services & Housekeeping
Norway, Oslo
Sommerro

Housekeepers på Sommerro

Guest Services & Housekeeping
Norway, Oslo
Quality Airport Hotel Gardermoen

Kokker i 100% stilling søkes til Quality Airport Hotel Gardermoen

Food & Beverage
Norway, Oslo
Comfort Hotel Kista

Housekeeping Crew (Extra) @ Comfort Hotel Kista

Guest Services & Housekeeping
Sweden, Stockholm
Clarion Hotel Oslo

Bankettservitør, ekstrahjelp - Clarion Hotel Oslo

Food & Beverage
Norway, Oslo
Quality Hotel The Box

Housekeeping Staff - Quality Hotel The Box

Guest Services & Housekeeping
Sweden, Linköping
Clarion Hotel Grand Östersund

Bartender

Food & Beverage
Sweden, Östersund
Strawberry

Central Sales Manager

Sales
Sweden, Göteborg
Farris Bad

Servitør

Food & Beverage
Norway, Larvik
Clarion Hotel The Edge

Become Our Next Banquet Manager at Clarion Hotel The Edge!

Food & Beverage
Norway, Tromsø
Lily Country Club

Pastry Chef

Food & Beverage
Kløfta
Lily Country Club

Vi søker flere oppvask-stjerner

Food & Beverage
Kløfta
Quality Hotel Harstad

Servitør, ekstra og tilkallingsvikar - Quality Hotel Harstad

Food & Beverage
Norway, Harstad
Quality Hotel Harstad

Resepsjonist, ekstra og tilkallingsvikar - Quality Hotel Harstad

Guest Services & Housekeeping
Norway, Harstad
Clarion Hotel Sundsvall

Bar Chef

Food & Beverage
Sweden, Sundsvall
Tak

Content Creator

Sales
Sweden, Stockholm
Clarion Hotel Air

Meeting & Event Coordinator

Meeting & Events
Norway, Stavanger
Quality Hotel Grand Larvik

Grand Bistro trenger ekstrahjelpere!

Food & Beverage
Norway, Larvik
The Thief

Restaurant Supervisor

Food & Beverage
Norway, Oslo
Clarion Hotel & Congress Sea U

Night Audit till Clarion Hotel & Congress Sea U

Guest Services & Housekeeping
Sweden, Helsingborg
Comfort Hotel Xpress Youngstorget

Barception Night Crew - Comfort Hotel Xpress Youngstorget 40% (Night)

Guest Services & Housekeeping
Norway, Oslo
Clarion Hotel Umeå

Meeting & Event Coordinator

Meeting & Events
Sweden, Umeå
Clarion Hotel Draken

Passionerade Hudterapeuter och Massörer till Obie Spa

Spa & Wellness
Sweden, Göteborg
Clarion Hotel Oslo

Housekeeping Crew

Guest Services & Housekeeping
Norway, Oslo
Yasuragi

Glad & Professionell Bar- & Serveringspersonal till Yasuragi

Food & Beverage
Sweden, Stockholm
Tak

Full Time Headwaiter - TAK

Food & Beverage
Sweden, Stockholm
The Thief

General Manager

Business Support & Hotel Management
Norway, Oslo
Clarion Hotel The Hub

Meeting and Event In-house Technician

Meeting & Events
Norway, Oslo
Home Hotel Grand Bodø

F&B Manager

Food & Beverage
Norway, Bodø
Clarion Hotel Sundsvall

Welcome Office agent, extra vid behov

Guest Services & Housekeeping
Sweden, Sundsvall
Amerikalinjen

Frokost manager/ Breakfast manager

Food & Beverage
Norway, Oslo
Quality Hotel 11 & Eriksbergshallen

Driftig Supervisor till städning av allmänna ytor sökes till Quality Hotel 11 & Eriksbergshallen

Guest Services & Housekeeping
Sweden, Göteborg
Selma Spa

Reception - Guestservice, Selma Spa, Sunne

Sweden, Sunne
Lily Country Club

Guest Service Agent

Guest Services & Housekeeping
Kløfta
Lily Country Club

Guest Service Agent 30%

Guest Services & Housekeeping
Kløfta
Lily Country Club

Nattevakt

Guest Services & Housekeeping
Kløfta
Vox Hotel

Extra personal till Housekeeping

Guest Services & Housekeeping
Sweden, Jönköping
Quality Hotel Arlanda XPO

Meeting & Event Coordinator - Quality Hotel Arlanda XPO

Meeting & Events
Sweden, Stockholm
Quality Hotel Expo

Hovmester

Food & Beverage
Norway, Oslo
Quality Hotel Ramsalt

Kokk og Sous Chef

Food & Beverage
Norway, Bodø
Copperhill Mountain Lodge

Nattstäd höst/vinter25/26

Guest Services & Housekeeping
Sweden, Åre
Clarion Hotel & Congress Malmö Live

Head Waiter Banquet

Meeting & Events
Clarion Hotel Stockholm

Meeting & Event Host - extra

Meeting & Events
Sweden, Stockholm
Quality Hotel Sarpsborg

Servitør for The Social Bar & Bistro

Food & Beverage
Norway, Østfold
Vox Hotel

Servitris/Servitör till Jönköpings pulserande hjärta – Vox Hotel

Food & Beverage
Sweden, Jönköping
Clarion Hotel & Congress Sea U

Bankettservis - vid behov

Food & Beverage
Sweden, Helsingborg
Comfort Hotel Västerås

Morgonpigg och energisk frukostvärd/värdinna sökes för extrajobb - Comfort hotel Västerås

Food & Beverage
Sweden, Västerås
Hotel Riviera

Chef part time

Food & Beverage
Norway, Moss
Hotel Riviera

Housekeeping team members

Facility Services
Norway, Moss
Home Hotel Plaza

Housekeeping stjärna med möjlighet till 50%!

Guest Services & Housekeeping
Sweden, Karlstad
Quality Hotel Ekoxen

Restaurangchef-Quality Hotel Ekoxen

Food & Beverage
Sweden, Linköping
Home Hotel Plaza

Front office crew 50% & 75 %

Guest Services & Housekeeping
Sweden, Karlstad
Copperhill Mountain Lodge

Kockar Vintersäsongen 2025-2026

Food & Beverage
Sweden, Åre
Copperhill Mountain Lodge

Restaurangpersonal Vintersäsongen 2025-2026

Food & Beverage
Sweden, Åre
Clarion Hotel The Pier

Culinary Senior Chef De Partie Fei

Food & Beverage
Sweden, Göteborg
Quality Hotel Prinsen

Quality Hotel Prinsen søker Servitører

Food & Beverage
Norway, Trondheim
Clarion Hotel Air

Welcome office Agent 50%

Guest Services & Housekeeping
Norway, Stavanger
Quality Hotel Expo

Assistant Head Chef

Food & Beverage
Norway, Oslo
Hotel Kämp

Vuoromestari - Sous Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Hotel Kämp

Kokki - Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Hotel Kämp

Keittiömestari aamiaiselle - Breakfast Head Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Strömstad Spa & Resort

Receptionist (Guest Service Agent)

Guest Services & Housekeeping
Sweden, Strömstad
Hotel Admiral

À la carte Chef

Food & Beverage
Denmark, København
The Thief

Thief spa søker 20 % Resepsjonist / hudpleier

Spa & Wellness
Norway, Oslo
Clarion Hotel Post

NORDA Göteborg söker engagerad och smaksäker souschef

Food & Beverage
Sweden, Göteborg
Sommerro

Restaurant Manager - TAK og Izakaya Oslo

Food & Beverage
Norway, Oslo
The Thief

Chef De Partie

Food & Beverage
Norway, Oslo
Quality Hotel Match

Servis till Brasserie Nòr & Quality Hotel Match

Food & Beverage
Sweden, Jönköping
Lily Country Club

Servitör

Food & Beverage
Kløfta
Quality Hotel The Box

Nu söker vi fler kollegor till köksteamet!

Food & Beverage
Lily Country Club

Bartender

Food & Beverage
Kløfta
Yasuragi

Massörer och Hudterapeuter till Yasuragi

Spa & Wellness
Sweden, Stockholm
Clarion Hotel Umeå

BARTENDER TILL CLARION HOTEL UMEÅ, EXTRA VID BEHOV

Sweden, Umeå
Quality Hotel Expo

Housekeeping crew- ekstrahjelp/ringevikar

Guest Services & Housekeeping
Norway, Oslo

Life at Strawberry

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Meet Wilma - Chef Trainee

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Jasmina, youngest Barception Manager with Strawberry and Realgymnasiet partnership

In an exciting partnership, Strawberry and Realgymnasiet in Sweden celebrate a significant achievement. Jasmina Ben Mohamed, aged 21, has recently become the Barception Manager at Comfort Hotel Solna in Stockholm, making her the youngest person to hold this role at the hotel! : Jasmina started ...
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What’s your path?

It’s your journey! Let us help you find the perfect role for you. Simply choose your preferred career area and let’s take it from there!