Improvements for our customers with Add Ons

We had a chat with our wonderful Product Manager Vaniah Elmström to hear about her leading role in improving our guests’ customer experience, by giving them the option to select Add Ons to be included in their room bookings. Guests can add products and experiences to their booking prior to arrival to enhance their stay with us.

When was the idea of Add Ons conceived and what is their purpose? 

The idea of offering our guests additional products and services is nothing new. However, by increasing the visibility of a hotel’s offerings, guests are now able to manage their preferred Add Ons themselves. During the pandemic, we actively sought out ways to enhance our guests’ digital experience and the idea of Add Ons really took off. A simple and convenient way for these to be integrated in our hotels’ existing processes and systems was key for this to be a success. Moreover, eBerry focuses on delivering a smooth digital experience for our guests, which is very much in alignment with our vision. 

Who has been involved in this project?

Since we knew that we would not recruit someone to focus on this new product at that time, I brought people together from across the organisation to come up with the solution that we have today. A truly cross-functional team including representatives from both the business and every single tech team was created to analyse, plan, develop and roll out this offering. We had team-level planning meetings every week, and developer stand-ups three times a week to catch and resolve blockers early, and keep everyone informed of our progress. This brought us all closer together as a company, with several of us visiting and testing the solution at one of our Stockholm hotels together. This might sound like a small improvement and implementation, but it’s important to remember that we have 200+ hotels, so we have to calculate what we can offer at each one. And while it’s been challenging, it’s also been lots of fun as well! 

How did you decide which Add Ons were relevant to use?

We drew from several sources to select the initial Add Ons offered. Firstly, we asked our guests which Add Ons they would like to enjoy as part of their stay. This showed that people were interested in having a light meal such as a healthy wrap or a salad if they were checking in late. We also asked the hotels what guests were requesting and purchasing. This included early check-ins, late check-outs, parking spaces, slippers, bathrobes, chocolate, beer and more! Then we spoke to brand managers and food & beverage managers to explore what Add Ons the brand/HQ would like to be associated with. Based on that, we were able to come up with an initial list! We expect to expand this as we roll the offering out to more and more hotels. 

What has been the biggest challenge? And what would you say that you and the team have learned during the process? 

As mentioned above, we have over 200 hotels, each with their own unique selling points, so aligning the Add Ons offered across a brand or country was never going to be easy. Fortunately, our solution is flexible, meaning that whatever basic product the hotels come up with can be offered without additional development work. Moreover, by limiting the number of non-standard Add Ons that a hotel can request, they can focus on what makes them truly unique. The finance department can also get accurate reporting on the sales of the standard Add Ons across the organisation.

This initiative has been inspirational for our teams as we come out of what has been a difficult time for the travel industry. It’s been an opportunity for all of us to pull together and focus on something substantial, and fun, which will greatly benefit the company. Communication between teams has improved and we have collaborated closely in a constructive way that we hope has formed lasting connections.

What has been the outcome at the hotels that took part in the pilot?

To date we have rolled out Add Ons to three pilot hotels in three different countries. They have all been very successful in several ways, and since the launch, almost 2000 guests have booked Add Ons, either in the app or on our website. The small changes to the hotel processes have easily been incorporated, resulting in a smooth and profitable service. This is just the beginning of our journey of course, and fine-tuning and further development is needed to expand the types of Add Ons that we can offer, and to ensure an even better experience for both our guests and hotel colleagues. I look forward to being part of that journey!

Job openings

Below you can find all our current job openings. If you find one that suits you, let us know by applying today!

Norefjell Ski & Spa

Resepsjonist (Sesong)

Guest Services & Housekeeping
Norway, Norefjell
Clarion Hotel Sign

Hovmästare till The Social Bar & Bistro Clarion Sign

Food & Beverage
Sweden, Stockholm
Clarion Hotel Sign

Bartender Clarion Sign

Food & Beverage
Sweden, Stockholm
Nordic Hotels & Resorts

Food and Beverage Manager for Nordic Hotels & Resort

Finland, Helsinki
Quality Airport Hotel Værnes

Housekeeping Manager (Avdelingsleder renhold)

Guest Services & Housekeeping
Norway, Trondheim
Clarion Hotel The Hub

Looking to shake drinks up in a trendy vibrant environment on our 13th floor?

Food & Beverage
Norway, Oslo
Quality Hotel River Station

Ekstrahjelp servitør/bartender

Food & Beverage
Norway, Drammen
Home Hotel Grand Bodø

Breakfast host - Home Hotel Grand Bodø

Food & Beverage
Norway, Bodø
Quality Hotel Galaxen

Driven Kock - QUALITY HOTEL GALAXEN

Food & Beverage
Sweden, Borlänge
Norefjell Ski & Spa

We are looking for 2 sous chefs with banquet and A la Carte experience

Food & Beverage
Norway, Norefjell
Quality Hotel 11 & Eriksbergshallen

Meetings & Events Coordinator - Quality Hotel 11 & Eriksbergshallen

Meeting & Events
Sweden, Göteborg
Quality Hotel Panorama, Norge

Food & Beverage Manager - Quality Hotel Panorama - Trondheim

Food & Beverage
Norway, Trondheim
Quality Hotel Tønsberg

Front Office Staff i hel-/deltid stilling - Quality Hotel Tønsberg

Guest Services & Housekeeping
Norway, Tønsberg
Selma Spa

Reception -extra vid behov, Selma Spa i Sunne

Sweden, Sunne
Home Hotel Grand Sundsvall

Front Office Member - Home Hotel Grand

Guest Services & Housekeeping
Sweden, Sundsvall
Home Hotel Grand Olav

Kokk, 60% - Home Hotel Grand Olav

Food & Beverage
Norway, Trondheim
Quality Hotel Richard With

Ekstrahjelp Restaurant 1893

Food & Beverage
Stokmarknes
Clarion Hotel Air

Welcome office Agent 50%

Guest Services & Housekeeping
Norway, Stavanger
Quality Hotel Arlanda XPO

Servie Crew till reception och konferens (80%)- Quality Hotel Arlanda XPO

Guest Services & Housekeeping
Sweden, Stockholm
Quality Hotel Ramsalt

Kokk og Sous Chef (copy)

Food & Beverage
Norway, Bodø
Quality Hotel Prisma

General Manager - Quality Hotel Prisma i Skövde

Business Support & Hotel Management
Sweden, Skövde
Quality Hotel Ramsalt

Hovmester (copy)

Food & Beverage
Norway, Bodø
Nordic Light Hotel

Receptionsansvarig - Supervisor Front Desk

Guest Services & Housekeeping
Sweden, Stockholm
Clarion Hotel & Congress Sea U

Assistant Banquet Manager

Food & Beverage
Sweden, Helsingborg
Headquarter Stockholm - Strawberry

Service Owner AV Tech

Tech
Sweden, Stockholm
Sommerro

Driftstekniker / Facility crew 100%

Facility Services
Norway, Oslo
Quality Hotel Hasle Linie

Bartenders to Quality Hotel Hasle Linie

Food & Beverage
Norway, Oslo
Quality Hotel View

Erfaren kock sökes

Food & Beverage
Sweden, Malmö
Tak

CHEF DE PARTIE TAK

Food & Beverage
Sweden, Stockholm
Tak

BREAKFAST CHEF TAK

Food & Beverage
Sweden, Stockholm
Hotel Admiral

Studentermedhjælper til Marketing

Business Support & Hotel Management
Denmark, København
At Six

Head chef

Food & Beverage
Sweden, Stockholm
At Six

Chef - Hotel At Six

Food & Beverage
Sweden, Stockholm
Comfort Hotel Kista

Breakfast Crew 50% @ Comfort Hotel Kista

Food & Beverage
Sweden, Stockholm
Clarion Hotel The Hub

Hub Bar Supervisor

Food & Beverage
Norway, Oslo
Clarion Hotel Sundsvall

Hovmästare - Clarion hotel Sundsvall

Food & Beverage
Sweden, Sundsvall
Quality Hotel Strand

Kjøkkensjef - Quality Hotel Strand

Food & Beverage
Norway, Oppland
Quality Hotel The Mill

Nattuggla sökes till ett av Malmös trevligaste hotell!

Guest Services & Housekeeping
Sweden, Malmö
Quality Hotel Expo

Assistant Head Chef

Food & Beverage
Norway, Oslo
Quality Hotel View

Receptionist

Guest Services & Housekeeping
Sweden, Malmö
Home Hotel Grand Bodø

Resepsjonist - Home Hotel Grand Bodø

Guest Services & Housekeeping
Norway, Bodø
Skarsnuten Mountain Resort & Spa

Spa Manager

Spa & Wellness
Norway, Hemsedal
Hotel C Stockholm

Bartender

Food & Beverage
Sweden, Stockholm
Norefjell Ski & Spa

Kurs- og konferansemedarbeider

Meeting & Events
Norway, Norefjell
Stopover Falkenberg

Housekeeping crew till Stopover

Guest Services & Housekeeping
Sweden, Falkenberg
Stopover Falkenberg

Viaggio Crew till Stopover

Food & Beverage
Sweden, Falkenberg
Stopover Falkenberg

Floor Crew till Stopover

Guest Services & Housekeeping
Sweden, Falkenberg
Hotel Kämp

Vuoromestari - Sous Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Hotel Kämp

Kokki - Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Hotel Kämp

Keittiömestari - Head Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Hotel Kämp

Keittiömestari aamiaiselle - Breakfast Head Chef - Hotel Kämp

Food & Beverage
Finland, Helsinki
Hotel Kämp

Astiahuoltaja - Dishwasher - Hotel Kämp

Food & Beverage
Finland, Helsinki
Headquarter Oslo - Strawberry

Vice President Hospitality Tech

Tech
Norway, Oslo
Headquarter Stockholm - Strawberry

Vice President Product & Digital Engineering

Tech
Sweden, Stockholm
Headquarter Oslo - Strawberry

Vice President Technology Strategy

Tech
Norway, Oslo
Headquarter Stockholm - Strawberry

Vice President Hospitality Tech

Tech
Sweden, Stockholm
Clarion Hotel Sundsvall

Service/bartender personal

Food & Beverage
Sweden, Sundsvall
Quality Hotel Prisma

Erfaren och flexibel KOCK sökes till Quality Hotel Prisma i Skövde

Food & Beverage
Sweden, Skövde
Clarion Hotel Sundsvall

Spa host

Food & Beverage
Sweden, Sundsvall
Clarion Hotel Oslo Airport

Meeting & Event Manager - Clarion Hotel Oslo Airport

Meeting & Events
Norway, Oslo
Hernö Gin Hotell

Hovmästare till Hernö Gin Hotell

Food & Beverage
Sweden, Härnösand
Quality Hotel Harstad

Restaurant Manager - Quality Hotel Harstad

Food & Beverage
Norway, Harstad
Sommerro

Housekeepers på Sommerro

Guest Services & Housekeeping
Norway, Oslo
Hotel C Stockholm

Housekeeping nattstäd

Guest Services & Housekeeping
Sweden, Stockholm
Comfort Hotel Bodø

BARCEPTION CREW WANTED 80 %

Guest Services & Housekeeping
Norway, Bodø
Quality Hotel Prinsen

Quality Hotel Prinsen søker 1.Kokk

Food & Beverage
Norway, Trondheim
Quality Hotel Waterfront

Frukostkock, Säsongsarbete samt extra vidbehov - Quality Hotel Waterfront

Food & Beverage
Sweden, Göteborg
Quality Hotel Waterfront

Kock, extra vid behov - Quality Hotel Waterfront

Food & Beverage
Sweden, Göteborg
Quality Hotel Grand, Borås

Köksmästare - Quality Hotel Grand Borås

Food & Beverage
Sweden, Borås
Strömstad Spa & Resort

Receptionist (Guest Service Agent)

Guest Services & Housekeeping
Sweden, Strömstad
Quality Hotel Strawberry Arena

Maintenance Staff - Quality Hotel Strawberry Arena

Facility Services
Sweden, Stockholm
Hotel Admiral

À la carte Chef

Food & Beverage
Denmark, København
Quality Airport Hotel Stavanger

Marketing Coordinator for tre Quality Hotel™ i Rogaland

Business Support & Hotel Management
Norway, Stavanger
Quality Hotel Strawberry Arena

Executive Sous Chef Banquet till Quality Hotel Strawberry Arena

Food & Beverage
Sweden, Stockholm
Clarion Hotel The Hub

Clarion The Hub søker Sous Chef til bankett

Food & Beverage
Norway, Oslo
Quality Airport Hotel Gardermoen

Front Office Supervisor/ Assisterende Resepsjonssjef

Guest Services & Housekeeping
Norway, Oslo
Quality Airport Hotel Gardermoen

Service Manager Front Office (Skiftleder)

Guest Services & Housekeeping
Norway, Oslo
Home Hotel Aurora

80 % Nattevakt

Guest Services & Housekeeping
Norway, Tromsø
Hotel Føroyar

Náttarvørður til Hotel Føroyar

Faroe Islands
The Thief

Thief spa søker 20 % Resepsjonist / hudpleier

Spa & Wellness
Norway, Oslo
Comfort Hotel Xpress Youngstorget

Barception Crew - Comfort Hotel Xpress Youngstorget 20-30%

Guest Services & Housekeeping
Norway, Oslo
Quality Airport Hotel Stavanger

Restaurant og Kurs & Konfernase Ekstrahjelp

Food & Beverage
Norway, Stavanger
Clarion Hotel Oslo

Housekeeping Crew

Guest Services & Housekeeping
Norway, Oslo
Quality Hotel 33

Housekeeping Manager

Guest Services & Housekeeping
Norway, Oslo
Quality Hotel Strawberry Arena

Banquet Manager till Quality Hotel Strawberry Arena

Food & Beverage
Sweden, Stockholm
Comfort Hotel Karl Johan

100% resepsjonist hos Comfort Hotel Karl Johan

Clarion Hotel Umeå

Guest service - Meeting & event host

Meeting & Events
Sweden, Umeå
Stenungsbaden Yacht Club

Vill du leda ett kök där passion, gemenskap och skärgårdsmagi möts?

Food & Beverage
Sweden, Stenungsund
Aronsborgs Konferenshotellet

Kock / Sous Chef

Food & Beverage
Sweden, Stockholm
Comfort Hotel Square

Barception crew wanted - ekstrahjelp

Guest Services & Housekeeping
Norway, Stavanger
Clarion Hotel Stockholm

Chef a la Carte - Brasserie NÒR Södermalm

Food & Beverage
Sweden, Stockholm
Comfort Hotel RunWay

Housekeeping Crew - Comfort Hotel Runway- Extrahelp

Guest Services & Housekeeping
Norway, Oslo
Yasuragi

Chef de parti / Sushi kock

Food & Beverage
Sweden, Stockholm
Clarion Hotel The Hub

Vi søker tilkallingsvikarer til vårt kjøkkenteam

Food & Beverage
Norway, Oslo
Quality Hotel 11 & Eriksbergshallen

Trygg & erfaren KÖKSMÄSTARE sökes till Quality Hotel 11 & Eriksbergshallen

Food & Beverage
Sweden, Göteborg
Lily Country Club

Servitör

Food & Beverage
Kløfta
Quality Hotel Edvard Grieg

Kokk med fagbrev

Food & Beverage
Norway, Bergen
Quality Hotel Winn Haninge

Kock 100%

Food & Beverage
Sweden, Stockholm
Norefjell Ski & Spa

Hovmester med bankett og À la carte erfaring

Food & Beverage
Norway, Norefjell
Clarion Hotel Umeå

RESTAURANT WAITER - NÒR

Sweden, Umeå
Clarion Hotel Umeå

BARTENDER TILL CLARION HOTEL UMEÅ, EXTRA VID BEHOV

Sweden, Umeå
Quality Hotel Expo

Housekeeping crew- ekstrahjelp/ringevikar

Guest Services & Housekeeping
Norway, Oslo
Stenungsbaden Yacht Club

Stenungsbaden söker nya kockar!

Food & Beverage
Sweden, Stenungsund

Life at Strawberry

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What’s your path?

It’s your journey! Let us help you find the perfect role for you. Simply choose your preferred career area and let’s take it from there!