Improvements for our customers with Add Ons

We had a chat with our wonderful Product Manager Vaniah Elmström to hear about her leading role in improving our guests’ customer experience, by giving them the option to select Add Ons to be included in their room bookings. Guests can add products and experiences to their booking prior to arrival to enhance their stay with us.

When was the idea of Add Ons conceived and what is their purpose? 

The idea of offering our guests additional products and services is nothing new. However, by increasing the visibility of a hotel’s offerings, guests are now able to manage their preferred Add Ons themselves. During the pandemic, we actively sought out ways to enhance our guests’ digital experience and the idea of Add Ons really took off. A simple and convenient way for these to be integrated in our hotels’ existing processes and systems was key for this to be a success. Moreover, eBerry focuses on delivering a smooth digital experience for our guests, which is very much in alignment with our vision. 

Who has been involved in this project?

Since we knew that we would not recruit someone to focus on this new product at that time, I brought people together from across the organisation to come up with the solution that we have today. A truly cross-functional team including representatives from both the business and every single tech team was created to analyse, plan, develop and roll out this offering. We had team-level planning meetings every week, and developer stand-ups three times a week to catch and resolve blockers early, and keep everyone informed of our progress. This brought us all closer together as a company, with several of us visiting and testing the solution at one of our Stockholm hotels together. This might sound like a small improvement and implementation, but it’s important to remember that we have 200+ hotels, so we have to calculate what we can offer at each one. And while it’s been challenging, it’s also been lots of fun as well! 

How did you decide which Add Ons were relevant to use?

We drew from several sources to select the initial Add Ons offered. Firstly, we asked our guests which Add Ons they would like to enjoy as part of their stay. This showed that people were interested in having a light meal such as a healthy wrap or a salad if they were checking in late. We also asked the hotels what guests were requesting and purchasing. This included early check-ins, late check-outs, parking spaces, slippers, bathrobes, chocolate, beer and more! Then we spoke to brand managers and food & beverage managers to explore what Add Ons the brand/HQ would like to be associated with. Based on that, we were able to come up with an initial list! We expect to expand this as we roll the offering out to more and more hotels. 

What has been the biggest challenge? And what would you say that you and the team have learned during the process? 

As mentioned above, we have over 200 hotels, each with their own unique selling points, so aligning the Add Ons offered across a brand or country was never going to be easy. Fortunately, our solution is flexible, meaning that whatever basic product the hotels come up with can be offered without additional development work. Moreover, by limiting the number of non-standard Add Ons that a hotel can request, they can focus on what makes them truly unique. The finance department can also get accurate reporting on the sales of the standard Add Ons across the organisation.

This initiative has been inspirational for our teams as we come out of what has been a difficult time for the travel industry. It’s been an opportunity for all of us to pull together and focus on something substantial, and fun, which will greatly benefit the company. Communication between teams has improved and we have collaborated closely in a constructive way that we hope has formed lasting connections.

What has been the outcome at the hotels that took part in the pilot?

To date we have rolled out Add Ons to three pilot hotels in three different countries. They have all been very successful in several ways, and since the launch, almost 2000 guests have booked Add Ons, either in the app or on our website. The small changes to the hotel processes have easily been incorporated, resulting in a smooth and profitable service. This is just the beginning of our journey of course, and fine-tuning and further development is needed to expand the types of Add Ons that we can offer, and to ensure an even better experience for both our guests and hotel colleagues. I look forward to being part of that journey!

Job openings

Below you can find all our current job openings. If you find one that suits you, let us know by applying today!

The Thief

Service Manager 100%

Guest Services & Housekeeping
Norway, Oslo
Nordic Light Hotel

Extraanställning Front Desk Nordic Light Hotel

Guest Services & Housekeeping
Sweden, Stockholm
Clarion Hotel Oslo

Housekeeping Crew

Guest Services & Housekeeping
Norway, Oslo
Wood Hotel Bodø

Executive Head Chef - Wood Hotel Bodø

Food & Beverage
Norway, Bodø
Headquarter Denmark - Strawberry

Central Sales Manager - Danmark

Sales
Denmark, København
Quality Hotel 11 & Eriksbergshallen

Executive Chef sökes till Quality Hotel 11 & Eriksbergshallen

Food & Beverage
Sweden, Göteborg
Villa Copenhagen

Courtyard Bar Manager - Villa Copenhagen

Food & Beverage
Denmark, København
HOBO Hotel Helsinki

Hobo Hotel Helsinki - Front Office Manager - Full-time

Business Support & Hotel Management
Finland, Helsinki
Clarion Hotel Arlanda Airport

Welcome Office Agent 80% till Clarion Hotel Arlanda Airport

Guest Services & Housekeeping
Sweden, Stockholm
Comfort Hotel Square

HOUSEKEEPING CREW WANTED - Ekstrahjelp

Business Support & Hotel Management
Norway, Stavanger
eBerry by Strawberry

Head of Omnichannel

Business Support & Hotel Management
Norway, Oslo
Clarion Hotel Sign

Bartender Clarion Sign

Food & Beverage
Sweden, Stockholm
eBerry by Strawberry

Director of Brand & Content Marketing

Business Support & Hotel Management
Norway, Oslo
eBerry by Strawberry

Head of Social Media

Business Support & Hotel Management
Norway, Oslo
Clarion Hotel Oslo Airport

MEETING & EVENT COORDINATOR

Meeting & Events
Norway, Oslo
Clarion Hotel

Marketing Coordinator

Business Support & Hotel Management
Norway, Bergen
Comfort Hotel Västerås

Hotel brekfast crew Wanted 53%

Food & Beverage
Sweden, Västerås
Clarion Hotel Sundsvall

Kock

Food & Beverage
Sweden, Sundsvall
HOBO Hotel Helsinki

HoBo Hotel Helsinki Bar Manager full-time

Food & Beverage
Finland, Helsinki
Hotel Christiania Teater

Sales & Booking Manager

Sales
Norway, Oslo
Clarion Hotel & Congress Trondheim

Style Manager

Guest Services & Housekeeping
Norway, Trondheim
Norefjell Ski & Spa

Sous Chef-sjansen venter på Norefjell - bli med på de gode opplevelsene

Food & Beverage
Norway, Norefjell
Quality Hotel Ekoxen

Hotellchef

Business Support & Hotel Management
Sweden, Linköping
Villa Copenhagen

Restaurant Manager - Brasserie Kontrast - Villa Copenhagen

Food & Beverage
Denmark, København
Selma Spa

Finance- & HR Manager vikariat till Selma Spa i Sunne

Business Support & Hotel Management
Sunne, Sweden
Avalon Hotel

Front Office extraanställning

Guest Services & Housekeeping
Sweden, Göteborg
Quality Airport Hotel Stavanger

Quality Airport Hotel Stavanger, Front Desk

Guest Services & Housekeeping
Norway, Stavanger
Avalon Hotel

Front Office 60%

Guest Services & Housekeeping
Sweden, Göteborg
Comfort Hotel Trondheim

Ekstrahjelp Renholder

Guest Services & Housekeeping
Norway, Trondheim
Quality Airport Hotel Værnes

Assistant Front Office Manager - Quality Airport Hotel Værnes

Guest Services & Housekeeping
Norway, Trondheim
Clarion Hotel Wisby

Night Audit Crew - Clarion Hotel Wisby

Guest Services & Housekeeping
Sweden, Visby
Villa Copenhagen

Director of Food & Beverage - Villa Copenhagen

Food & Beverage
Denmark, København
Clarion Hotel The Edge

WELCOME OFFICE SUPERVISOR

Guest Services & Housekeeping
Norway, Tromsø
Clarion Hotel The Edge

NIGHT AUDIT

Guest Services & Housekeeping
Norway, Tromsø
Avalon Hotel

Housekeeping 60%

Guest Services & Housekeeping
Sweden, Göteborg
Avalon Hotel

Housekeeping assistant 75%

Guest Services & Housekeeping
Sweden, Göteborg
Quality Hotel Grand Kongsberg

Ekstrahjelp, servitør

Food & Beverage
Norway, Kongsberg
Quality Hotel Grand Kongsberg

Ekstrahjelp, konferansevert

Meeting & Events
Norway, Kongsberg
Wood Hotel Bodø

Content Creator - Wood Hotel Bodø

Norway, Bodø
Quality Hotel Tønsberg

Sales Manager

Sales
Norway, Tønsberg
Quality Hotel Grand Kongsberg

Sales Manager

Sales
Norway, Kongsberg
Clarion Hotel The Hub

Er du sulten på bred erfaring innen HR og økonomi?

Business Support & Hotel Management
Norway, Oslo
Clarion Hotel The Hub

Meeting & Event Host/Hostess

Meeting & Events
Norway, Oslo
Comfort Hotel Kista

Breakfast Crew @ Comfort Hotel Kista

Food & Beverage
Sweden, Stockholm
At Six

Front Office Night Ambassador At Six

Guest Services & Housekeeping
Sweden, Stockholm
Quality Airport Hotel Værnes

Nattevakt i 33 % stilling

Guest Services & Housekeeping
Norway, Trondheim
HOBO Hotel Helsinki

HoBo Hotel Helsinki Executive Chef - Full-time

Food & Beverage
Finland, Helsinki
Clarion Hotel Arlanda Airport

Banquet waiter sökes till Clarion Hotel Arlanda Airport - extra/vid behov

Food & Beverage
Sweden, Stockholm
Comfort Hotel Karl Johan

Housekeeping-ekstrahjelp/ringevikar

Guest Services & Housekeeping
Norway, Oslo
Headquarter Oslo - Strawberry

Head of Profit Cluster Region East & Mid

Business Support & Hotel Management
Norway, Oslo
Quality Hotel Grand Kristianstad

Servis & Bartender till The Social Bar & Bistro Kristianstad

Food & Beverage
Sweden, Kristianstad
Frösö Park

Vikariat Nattreceptionist Frösö Park Hotel

Guest Services & Housekeeping
Sweden, Östersund
Frösö Park

Receptionist Frösö Park Hotel

Guest Services & Housekeeping
Sweden, Östersund
Yasuragi

Aktivitetsledare

Spa & Wellness
Sweden, Stockholm
Quality Hotel Park Södertälje

Extrapersonal till servis/Bar

Food & Beverage
Sweden, Södertälje
Clarion Hotel Arlanda Airport

Morgonpigg Breakfast Host sökes till Clarion Hotel Arlanda Airport - extra vid behov

Food & Beverage
Sweden, Stockholm
Amerikalinjen

Dishwasher

Food & Beverage
Norway, Oslo
Amerikalinjen

Chef

Food & Beverage
Norway, Oslo
Clarion Hotel Sundsvall

Hotellmedarbetare - Disk EXTRA

Food & Beverage
Sweden, Sundsvall
Clarion Hotel Grand Östersund

Restaurant & Bar Manager - Clarion Hotel Grand Östersund

Food & Beverage
Sweden, Östersund
Sommerro

Executive Head Chef at Sommerro

Food & Beverage
Norway, Oslo
The Thief

Vi søker ekstrahjelp Hud og kroppsterapeut sesongarberider

Spa & Wellness
Norway, Oslo
Clarion Collection Hotel Grand Sundsvall

Receptionist Extra

Guest Services & Housekeeping
Sweden, Sundsvall
Klaus K Hotel

DUTY MANAGER - Klaus K Hotel Reception - 112.5h/3vko

Finland, Helsinki
Nordic Hotels & Resorts

Photo and Motion Production Specialist to Nordic Hotels & Resorts

Sweden, Stockholm
Yasuragi

Badchef till Yasuragi

Spa & Wellness
Sweden, Stockholm
Clarion Hotel Draken

Souschef Heurlins

Food & Beverage
Sweden, Göteborg
Clarion Collection® Hotel Aurora

Kokk til vårt unike matkonsept

Food & Beverage
Norway, Tromsø
Clarion Hotel Amaranten

A la carte kock - Brasserie NÒR

Food & Beverage
Sweden, Stockholm
Quality Hotel Expo

Resepsjonist 100% stilling, turnus

Guest Services & Housekeeping
Norway, Oslo
Clarion Hotel Grand Östersund

Hovmästare - Restaurang NÒR

Food & Beverage
Sweden, Östersund
The Thief

THIEF SPA søker service supervisor/hudterapeut/spa terapeut 40% stilling

Spa & Wellness
Norway, Oslo
Clarion Collection® Hotel Arcticus

45% Kveldstid Kjøkken og Restaurantarbeider

Food & Beverage
Norway, Harstad
Yasuragi

Massage- och hudterapeuter

Spa & Wellness
Sweden, Stockholm
Yasuragi

Gästvärd till det japanska badet

Spa & Wellness
Sweden, Stockholm
Wood Hotel Bodø

Housekeeping Manager - Wood Hotel Bodø

Guest Services & Housekeeping
Norway, Bodø
Quality Hotel Sogndal

Er du vår nye kjøkkensjef?

Food & Beverage
Norway, Sogndal
Amerikalinjen

Hovmester søkes til Hotel Amerikalinjen

Food & Beverage
Norway, Oslo
Yasuragi

Servis till Yasuragi

Sweden, Stockholm
Strömstad Spa & Resort

Assistant Restaurant Manager

Food & Beverage
Sweden, Strömstad
Quality Hotel 11 & Eriksbergshallen

Quality Hotel 11 söker en driftig supervisor till housekeeping!

Guest Services & Housekeeping
Sweden, Göteborg
Comfort Hotel Xpress Youngstorget

Housekeeping assistent 20%

Guest Services & Housekeeping
Norway, Oslo
Sommerro

Frokost kokk

Food & Beverage
Norway, Oslo
Sommerro

Sommelier and hovmester søkes til Ekspedisjonshallen!

Food & Beverage
Norway, Oslo
Frösö Park

Hovmästare

Food & Beverage
Sweden, Östersund
Frösö Park

Servitör/Servitris

Food & Beverage
Sweden, Östersund
Quality Hotel Ekoxen

Är du vår nya Servicestjärna i receptionen?

Guest Services & Housekeeping
Sweden, Linköping
Quality Hotel 11 & Eriksbergshallen

Vi söker fler härliga kollegor till vårt housekeeping-team!

Guest Services & Housekeeping
Sweden, Göteborg
Strömstad Spa & Resort

Sommelier

Food & Beverage
Sweden, Strömstad
Strömstad Spa & Resort

Ala Carte Waiters

Food & Beverage
Sweden, Strömstad
Frösö Park

Erfaren kock- kvällstid

Food & Beverage
Sweden, Östersund
Villa Copenhagen

Kokkeelev - Villa Copenhagen

Students & Seasonal Jobs
Denmark, København
Sommerro

Chef/kokk

Food & Beverage
Norway, Oslo

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What’s your path?

It’s your journey! Let us help you find the perfect role for you. Simply choose your preferred career area and let’s take it from there!